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I won a bet and was not credited


Jonhat

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Posted

sport:247723612

I made that sports bet before going to sleep, when I woke up I saw it as won but the money was not credited to me, I was writing to support all day until tonight they gave me a response telling me if I had been credited since I continued playing , (but I continued playing with a balance that I already had) They NEVER gave me the funds for this bet

 

  • Community Manager
Posted

Hello there @Jonhat,

Thank you for reaching out to us.

Your bet has been settled and paid out at 12:53:02 +1 UTC on the 16th of November.

After the prize had been credited, you made a few casino games bets. You can see casino bet history on the following link: https://stake.com/casino/my-bets?type=casino

Additionally, you also placed a few sports bets after the money had been credited to you

You can see sports bet history on the following link: https://stake.com/sports/my-bets?type=sports&status=settled

There are no missing funds on your account, the bet slip in question had been credited to you regularly. 

If you need additional information, please do not hesitate to contact our Live Support agents again.

Best regards,

@SanjaT

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