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Stake Account temporarily locked (now level 4 KYCed and no response)

Kinkys8n

By Kinkys8n
in Casino Discussion

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Kinkys8n Newbie

Kinkys8n

Posted
Posted

Hey guys, my account got temporarily locked and I was required to do level 4 kyc to get it unlocked. I have now completed it and sent an email to [email protected] to get it unlocked, however i have not received any response or update from them for 3 days now.

I understand they may be busy but I deposited a decent amount and have a decent amount in my balance that I cannot withdraw.

I have done everything they asked me to (lvl 4 kyc) but I haven't heard back for almost over 3 days. 

Is the only thing I can do wait or is there any way I can get them to provide an update faster?

Username: kinkys8n

Zamia2001 Grand Master

Zamia2001

Posted
Posted

the fear of some when having big balance and suddenly locked up un expectedly maybe for some reasons..better maintain a minimal amount and take away some incase of such event

Best way is to follow up through email or message support team regarding the status...i thinktheres a need for more patience..

I hope your case will be resolve soon😊

 

Kinkys8n Newbie

Kinkys8n

Posted
  • Author
Posted
21 minutes ago, Hamil14 said:

What is the reason or do you have any idea why they locked your account temporarily ? 

I have no clue, I just deposited a large amount made some sports bets and couldn't withdraw. I am verified level 4 now though and just waiting for a response back from accounts@stake

5 minutes ago, nikosuave said:

Money laundering? 

Lol, I verified lvl 4 kyc and approved (which includes proof of funds) just waiting on accounts@stake but they haven't responded for 3 days now

SyBiZza Newbie

SyBiZza

Posted
Posted

Hmmm that's weird, last time I was asked to send anything to that mail, I got a reply pretty instantly.

Good luck with that though I hope you get your account out of that some sort of exclusion.

Kinkys8n Newbie

Kinkys8n

Posted
  • Author
Posted
9 minutes ago, dejanbg said:

What is level 4? Organ donation?

Proof of funds

1 minute ago, summoon said:

@NoMoneyNoHonEeNo bro not at all. Stake's vault is more secure than any other casino in the planet. @Kinkys8nU believe that your funds are safe. Try contacting support team 

No, I know stake is legitimate and is probably the most reputable casino out there. I've contacted support daily and it's the same response "we have no control over this as it's not our department, please wait for the respective department to respond". I just feel like 3 days is a long time to be waiting with no updates after I did everything they asked me for

Kinkys8n Newbie

Kinkys8n

Posted
  • Author
Posted
1 hour ago, summoon said:

@Kinkys8nBro it's better to create a forum and tag any of the community manager. I'm damn sure that it will work 

I'm not sure of any community managers, could you help tag them possibly?

  • Community Manager
SanjaT Grand Master

SanjaT

Posted
  • Community Manager
Posted

Hello there @Kinkys8n,

Please note that cases like yours take time.

As support agent already stated, we are not able to speed the process up, and you will have to wait for our team to reach back to you.

That means that you will be contacted back as soon as possible.

Best regards.

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