Prohibited from receiving all casino promotional rewards

[jason95281]

Hello everyone, I would like to ask if anyone has been completely banned?
 

I am a player who loves sports betting. Just 6 days ago, I placed a bet of $0.2 at the casino and won over $4000. Shortly after that, I received an email saying I was "banned from receiving social rewards for 7 days." I contacted customer support, but they were unable to provide me with any response. I understand that they may not have the details, but today I placed a bet on an NFL American football game and won some rewards. Then, just now, I received an email stating that I am "completely banned from participating in any casino promotions."

I have not violated any rules while playing on Stake. When I lose, I just deposit more money; when I win, I withdraw the funds. Day after day, I have followed the rules without any violations. So, I really want to understand the reason for this ban. Thank you, everyone.

I really need the staff to help me investigate what I might have done wrong.

I would be very grateful if any staff member could assist me in understanding this.

Since my English is not very fluent, I used a translation software. I apologize if there are any strange phrases or wording.

 

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