Confused about the Stake India bank transfer withdrawal process

[centurion005]

first time user here,

i deposited 500inr successfully and made around1600inr. I tried to withdraw 1500inr (25inr withdrawal fee) and I got a notification for the process initiation. but on the transactions tab the withdrawal is shown as failed. I havent completed any verification (it didnt ask me for any) and I entered details of my bank correctly. after i got said notification for process initiation, my balance in the wallet was unchanged for quite a while (even after multiple refreshes) and i was able to play with the whole 1600inr (i only played 100inr - didnt go under my withdrawal request amount).

any idea why my request failed? im sorry if anyone didnt understand, will explain further in the comments if necessary.

I tried to withdraw again but it says my bank is not supported. any idea how i can resolve this issue? any help would be greatly appreciated!

[NatasaC]

Hello  @centurion005,

 

If you have any problem, please reach out to Live Support or contact them via mail at [email protected]

 

Kind regards,

NatasaC

[centurion005]

1 minute ago, NatasaC said:

Hello  @centurion005,

 

If you have any problem, please reach out to Live Support or contact them via mail at [email protected]

 

Kind regards,

NatasaC

Live support didnt help at all, I have contacted them via email.