man0v0man Posted December 30, 2024 #1 Posted December 30, 2024 Hello Community Manager, @SanjaT @AleksandarG Two weeks ago, my forum account was banned due to a rule violation. Customer service advised me to use an alternate account to appeal, and I successfully completed the Santa's Sleigh Race. However, a few days ago, @SanjaTclosed that alternate account. I have already left comments for this week's four forum challenges, but I found that two of the bet IDs were not recorded. Should I leave the comments again? Thank you! casino:306957918363 - 3rd slot casino:306698366407 - Fire My Laser casino:306697344034 - Limbo casino:306971474143 - Scarab Spin Happy holidays!
Community Manager SanjaT Posted December 30, 2024 Community Manager #2 Posted December 30, 2024 Hello there @man0v0man, Thank you for reaching out to us. Using alternative accounts is not allowed. Participating in promotions with multiple accounts is not allowed as well, as it can be seen in the Tips & Terms & Conditions of every Promotion: Therefore, unfortunately, you are not eligible for the prizes. You can find more information about Account Integrity in the section number 5 on the following link: https://stakecommunity.com/topic/96817-forum-rules-and-guidelines/ Kind regards, Sanja
man0v0man Posted December 30, 2024 Author #3 Posted December 30, 2024 Hello, I have only ever used one stake account to participate in weekly promotions. Perhaps there was a misunderstanding of my issue ? @SanjaT Thanks for replying!
Community Manager SanjaT Posted December 30, 2024 Community Manager #4 Posted December 30, 2024 Hello again, As we can see, you used both accounts for participating in the promotions. You can see it as well, by clicking on your Forum profile -> See my activity. Best regards, Sanja
man0v0man Posted December 30, 2024 Author #5 Posted December 30, 2024 This doesn't quite make sense, especially since I followed your customer service instructions. I was unexpectedly banned from posting for a week by our administrator. Also, there are no duplicate messages in the activities I participated in. You can cross-check this. Besides, the promotion rewards aren't particularly large... If needed, I can provide the detailed messages from customer service for your verification.
Community Manager SanjaT Posted December 30, 2024 Community Manager #6 Posted December 30, 2024 We have already checked what information you have been provided with by support agents. They said: "You should be able to participate in every promotion that doesn't require forum posting." As we have already provided you with the necessary information regarding this matter, for any further information, we would like to kindly ask you to please refer to our previous replies. If there is anything else we may assist you with, please don't hesitate to reach out to the Support team. Kindest regards, Sanja
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