Account Suspended due to self exclusion

[KRAVEN]

Greetings to the community members 

I am a plat 1 player and my account was hacked few days ago but I recovered from the help of the recovery team and now the hacker has an email requesting a self exclusion from stake and the people from had not verified the source of email and now suspended my account for 6 months 

PLEASE HELP ME 

@NatasaChelp me 

[StefanNl]

Hello @KRAVEN,
Thank you for reaching out to us.

If you can't regain access to your email address associated with your account, email us at [email protected] from a new address you want linked to your account. Our support team will help you from there.

If you have any questions or need further clarifications, please do not hesitate to contact our customer support team, you can send email to [email protected]  We are here to assist you with any inquiries you may have. 

Best regards,
 @StefanNl

[KRAVEN]

no that's not the issue please read my full thread the hacker must've had my stake username and he mail to the support team impersonating that I am requesting self exclusion from stake and now I am having access to my account but still can't place a bet or do anything for the matter of fact 

[KRAVEN]

PLease help me anyone 

[BratislavK]

Hello @KRAVEN

Thank you for reaching out.

Since you have access to your account, please feel free to contact Live Support, and they will assist you further. If you are unable to do so, kindly send an email to [email protected]

Best regards,
Bratislav

[KRAVEN]

They are not helping me anymore not in live chat nor in email and saying my account is in 6 month suspension PLEASE HELP ME 

[FilipTa]

Hello @KRAVEN,
Thank you for contacting us.

The only way to resolve this is by emailing our support team at [email protected]. Please provide them with all the relevant details about your account and explain exactly what happened. Be specific, direct, and honest, and make sure to include accurate information.

Regards,
@FilipTa
Community Manager Team