Didn’t Know About Recent Playthrough Bonuses – Missed Out After Losing

[dr.funk]

So, I just recently found out that us VIPs can request recent playthrough bonuses, and I had no idea… I lost 10K and never even asked for one. 😅 Kinda kicking myself for not knowing sooner.

For those of you who’ve used this, how does it work?

• Is there a specific amount or percentage they give back?

• How often can you request it?

• Does it depend on how much you’ve wagered, or is it more about your VIP level?

Definitely wish I had asked sooner, but I guess it’s a lesson learned. Let me know your experiences!

[mac254]

Sounds like the one at Plat IV+ where you request your host and they will decide how much if any

 

[FilipTa]

Hello @dr.funk,
Thank you for contacting us. 


Let me summarize the VIP host topic for you.

• When do I get a VIP host?
  VIP hosts are given to a customer when they reach Platinum IV. They will be your dedicated support member who will help you with all of your queries and help guide your customer experience.
   
• What can my VIP Host do for me?
  Your VIP Host is there to ensure you are being rewarded for your gaming experiences. They guide you through your level-up progression, assess extra bonuses when available and address any issues faced by a user on the site.
   
• When I’m assigned a VIP host, does my Reload become a continuous or renewable benefit?
  When you reach Platinum IV and get assigned a host, you start receiving weekly reloads that are renewable. Once your weekly reload expires, you can contact your host who can renew your reload for the following 7 day period.

  Your reload amount is based on your weekly gaming activity, aiming to give extra on top if you’ve had an unlucky week in terms of net gain.

• What is the job of a VIP host and how does it differ from regular Live Support assistance?
  VIP hosts are only given to customers in Platinum IV and beyond. They are there to answer your queries about the VIP program and to ensure that you are collecting all the bonuses you are entitled to. VIP hosts have the ability to send more frequent and larger bonuses to customers whilst ensuring the bonuses are befitting to your needs.

  Live Support is there to help you with any technical issues you encounter on the platform.

• What can I do if my VIP host is on vacation?
  Make sure you ask your VIP host for a link to their unique VIP hosting channel. If you’ve missed out on doing so, you can send a message to live support and you will be given a VIP backup link. This backup host will be temporary until your host comes back.
  
  
  Regards, 
  @FilipTa
  Community Manager Team

[damiagorajialmi]

So, I just recently found out that us VIPs can request recent playthrough bonuses, and I had no idea… I lost 10K and never even asked for one. 😅 Kinda kicking myself for not knowing sooner.

For those of you who’ve used this, how does it work?

• Is there a specific amount or percentage they give back?

• How often can you request it?

• Does it depend on how much you’ve wagered, or is it more about your VIP level?

Definitely wish I had asked sooner, but I guess it’s a lesson learned. Let me know your experiences!

[dr.funk]

2 hours ago, FilipTa said:

Hello @dr.funk,
Thank you for contacting us. 


Let me summarize the VIP host topic for you.

• When do I get a VIP host?
  VIP hosts are given to a customer when they reach Platinum IV. They will be your dedicated support member who will help you with all of your queries and help guide your customer experience.
   
• What can my VIP Host do for me?
  Your VIP Host is there to ensure you are being rewarded for your gaming experiences. They guide you through your level-up progression, assess extra bonuses when available and address any issues faced by a user on the site.
   
• When I’m assigned a VIP host, does my Reload become a continuous or renewable benefit?
  When you reach Platinum IV and get assigned a host, you start receiving weekly reloads that are renewable. Once your weekly reload expires, you can contact your host who can renew your reload for the following 7 day period.

  Your reload amount is based on your weekly gaming activity, aiming to give extra on top if you’ve had an unlucky week in terms of net gain.

• What is the job of a VIP host and how does it differ from regular Live Support assistance?
  VIP hosts are only given to customers in Platinum IV and beyond. They are there to answer your queries about the VIP program and to ensure that you are collecting all the bonuses you are entitled to. VIP hosts have the ability to send more frequent and larger bonuses to customers whilst ensuring the bonuses are befitting to your needs.

  Live Support is there to help you with any technical issues you encounter on the platform.

• What can I do if my VIP host is on vacation?
  Make sure you ask your VIP host for a link to their unique VIP hosting channel. If you’ve missed out on doing so, you can send a message to live support and you will be given a VIP backup link. This backup host will be temporary until your host comes back.
  
  
  Regards, 
  @FilipTa
  Community Manager Team

I was just upset that I never received ( extra bonuses or coupons ) anything after such a big loss. I didn't know at the time that I could have asked my host to check to see if I had any extra bonuses or coupons.

[nijopit]

yeah

[Rockybhai123]

On 2/19/2025 at 6:30 AM, FilipTa said:

Hello @dr.funk,
Thank you for contacting us. 


Let me summarize the VIP host topic for you.

• When do I get a VIP host?
  VIP hosts are given to a customer when they reach Platinum IV. They will be your dedicated support member who will help you with all of your queries and help guide your customer experience.
   
• What can my VIP Host do for me?
  Your VIP Host is there to ensure you are being rewarded for your gaming experiences. They guide you through your level-up progression, assess extra bonuses when available and address any issues faced by a user on the site.
   
• When I’m assigned a VIP host, does my Reload become a continuous or renewable benefit?
  When you reach Platinum IV and get assigned a host, you start receiving weekly reloads that are renewable. Once your weekly reload expires, you can contact your host who can renew your reload for the following 7 day period.

  Your reload amount is based on your weekly gaming activity, aiming to give extra on top if you’ve had an unlucky week in terms of net gain.

• What is the job of a VIP host and how does it differ from regular Live Support assistance?
  VIP hosts are only given to customers in Platinum IV and beyond. They are there to answer your queries about the VIP program and to ensure that you are collecting all the bonuses you are entitled to. VIP hosts have the ability to send more frequent and larger bonuses to customers whilst ensuring the bonuses are befitting to your needs.

  Live Support is there to help you with any technical issues you encounter on the platform.

• What can I do if my VIP host is on vacation?
  Make sure you ask your VIP host for a link to their unique VIP hosting channel. If you’ve missed out on doing so, you can send a message to live support and you will be given a VIP backup link. This backup host will be temporary until your host comes back.
  
  
  Regards, 
  @FilipTa
  Community Manager Team

Can I apply for staff in stake community