2 video game incidents,it's a scam,settled after 24 hours

[sncient]

The shares are not acting anymore, it's a scam
The day before yesterday, I bought 2 free slot machines from bgaming manufacturer in the slot machine bonus round, 1 error, one stuck, I contacted the customer service and they said they gave it to the processing team, and then I waited 24 hours before I was settled, 1 directly 0.0x, 1 did not return the money,

Casino: #327,511,888,919

,

Casino: #327,526,685,546

, directly told that there is no problem, did not watch the animation, spent money

And there is no compensation mechanism for game mechanisms that are not caused by customers. Attached is the chat record with online customer service

These two video games got stuck and had an error. I waited 24 hours to fix it. This is a scam. The money disappeared without seeing the bonus round screen. I placed a bet on 2.26 the day before yesterday, but I couldn't find the two bets until 24 hours later on 2.27.