Live Support on holiday?

[Aq9390]

Hello,

I have been messaging live support from over 10 hours ago now regarding an issue I am facing and none of the staff has even acknowledged my messages on live support chat. I have sent emails as well and the same thing from that end too.

Are there any live support representatives online today or all are on holiday because I don't think It's possible that in more than 10 hours not one representative has replied to my message.

Very disappointing to have such service towards users.

@Steve 

[77Naman]

I also didn't get reply from live support from last night

[Aq9390]

Hello @Marijana @Stefan @AnastazijaR 

Hope you guys are doing well.

May I know after being promised to solve my issue past 3 days why none of your or your colleagues from live support and email support are acknowledging my messages? It has been over 26 hours since I dropped messages on live chat and I have not gotten a reply.

Care to explain why please?

[Aq9390]

So I guess stake support have been so busy that they have still not replied to any of my messages. I see these representatives active when i open the live support chat but none of them want to acknowledge.

Day 2 of not getting any response from them. I really want to see how long they take to acknowledge my message and sort my issue. In total its been over 5 days now and this is how a million dollar so called "best online casino" treats their players.

Good job @Edward @Steve 

Loving these treatment 😀

I dont understand the point of having a live support chat when they dont reply lol @Edward I am not the first person to complain about this and im sure I wont be the last one and this post too will conveniently be deleted to avoid any lashes towards stake 👍

Your support team needs some serious restructuring 

 

 

[t30d0r]

I'm getting no replies on email since 4 days.

[Aq9390]

@t30d0r same its been 5 days it seems they dont care about their users anymore.

Getting bad to worst

[ak1994]

Sadly i am not even getting an option to do live chat. Just automated responses that after 24 hours they allow.