Support and user notes.

[Kituna]

My suggestion is to allow support to add notes about players. Every time I contact support about some promos sent by email which I can't receive because of marketing team decision, I need to exchange at least 3 emails explaining problem, then receiving every time the same solutions which of course not working and finally I need to dig deep into my email to search for a proof that I know I am officialy excluded from receiving emails. It's irritating and takes support time to answer me few times. 

If there would be notes every support agent can add and see, there would be no problems, wasting both sides time and nerves. Of course I am talking about different situations and different notes. Here is just example from mine own experience.