EARLY SIX PROMTION

[Dhanush7995]

Dear Stake Support,

I recently placed a bet on the RR vs MI match on 01-05-2025 with a stake of ₹900. As per the promotion details, I believe I am eligible for a bonus, but I have not received it yet.

Could you please check my account and confirm the status of my bonus?

[FilipTa]

Hello @Dhanush7995,
Thank you for contacting us. 

Could you please contact our support via email [email protected] ? 

Regards,
@FilipTa
Community Manager Team

[Dhanush7995]

35 minutes ago, FilipTa said:

Hello @Dhanush7995,
Thank you for contacting us. 

Could you please contact our support via email [email protected] ? 

Regards,
@FilipTa
Community Manager Team

Hi FilipTa

I have already contacted the [email protected] and  [email protected]  regarding same query. I am attaching proofs you can check.

And even messaged in live support in the they are saying that i am not eligible for the promotion you have received mail regarding the same but i don't received any mail regarding that i am not eligible for the promotions.

This is purely unfair to me please look into this issue and revert back.

[Omkar k]

For me also it’s it happened 

[FilipTa]

Dear @Dhanush7995,

Please use our live support and make sure to select the exact topic needed to guide you to the promotions section.

Regards, 
@FilipTa
Community Manager Team

[Dhanush7995]

Hello Team stake,

Can any one please respond and solve my issue.

4 hours ago, FilipTa said:

Dear @Dhanush7995,

Please use our live support and make sure to select the exact topic needed to guide you to the promotions section.

Regards, 
@FilipTa
Community Manager Team

I have doing since morning its bot auto messages,

In live support i am not able to chat with agent its bots auto messages.

I wound request you to guide me to the support agent.

I have asked many times regarding same but there is no proper response.

I haven't got any email regarding promotions ineligible, but in live support the bots are auto typing the same same message as belo attached.

I would request please solve this issue

[NatasaC]

Hello@Dhanush7995,

Thank you for reaching out to us.

 

The message you received was sent by our representatives and includes an explanation regarding your ineligibility. Unfortunately, we are unable to take further action in this matter.

Thank you for your understanding.

 

Best regards,

NatasaC

[Dhanush7995]

Its not sent by your representatives its a auto message in th stake live support section,

And in the message they are sending they clearly mentioning that they have already sent the email to me regarding ineligible for the promotions but i didn't received ny email accordingly.

I need a proof proer proof from you that i am ineligible for the promotions

I am writing to address a discrepancy I encountered in your live support. The automated message I received states that I am ineligible for promotions and explicitly mentions that an email detailing this ineligibility has already been sent to me.
However, I have not received any such email. This suggests a potential error in your system's communication records or the actual delivery of notifications.
Therefore, I demand a thorough investigation into this matter. I require definitive proof that an email regarding my promotional ineligibility was indeed sent to my registered email address. If no such email can be verified, I expect a clear explanation for this discrepancy and a fair reassessment of my promotional eligibility.
The automated and inaccurate information provided in live support is unacceptable. I expect a prompt and substantiated response to this serious inconsistency.