Complicated account verification in two months

[rebo29]

 

Dear Support Team,

USER : Mondir6559645

I am writing to express my deep frustration with the handling of my account verification process.

I deposited $133 into Stake.com, and this amount came from my monthly stipend, which I regularly receive from a public educational institution in Morocco — the Académie Régionale de education et de la Formation (AREF CRMEF TTA ). This stipend appears clearly in my bank statement over the past three months.

From this $133 deposit, I participated in a gaming session where I won approximately $2,500.

Therefore, the original source of funds is legitimate, traceable, and comes from a government-issued monthly allowance, not from any third-party or suspicious activity.

More than 50 days have passed since I began submitting documents, and I have explained clearly from the beginning that I am a student. You initially accepted this and verified my account. Despite that, you later changed your position and started requesting work-related documents, which I do not possess because I am not employed.

I have provided clear and repeated documentation showing that my income comes from a government scholarship, as visible in my bank statements for three consecutive months. Yet instead of having a real discussion or reviewing my explanation properly, I continue to receive the same generic responses from your support team without any real engagement.

This situation has caused me severe stress and disappointment. I now request the following:

1. Withdraw my balance of $1,150 to the same account from which I made the deposit.
2. Close my account immediately after the withdrawal is completed.
 

 

[AleksaRs]

Hello there,

Thank you for reaching out to us.

Please get in touch with Live Support so that they may assist you further. If you have already done so, please have patience, the Support Team will answer you as soon as possible. 

Kind regards,
AleksaRs

[rebo29]

Yes, I contacted them for about 50 days without any resolution. Same messages. Is this the support that Mr. Ed Craven is referring to?