Unfair Disqualification from Promotion and Account Restriction – Bet I

[aryahere]

Dear Stake Support,

I am writing to formally lodge a complaint regarding a recent issue I experienced on your platform involving the promotion: "Conference League – First Goal You Win!"

On May 28, 2025, I placed a pre-match single bet on the Europa Conference League Final between Real Betis and Chelsea FC under Sports Bet ID: 389937190. I selected Real Betis to win, and per the promotion's conditions, if Real Betis scored the first goal but lost the match, I was eligible for a bonus payout of up to $100.

I want to highlight that I fully complied with all the terms of the promotion:

The bet was placed before the scheduled match time.

It was a single, pre-match bet on the correct market ("Which Team Will Win The Final").

My stake exceeded the $5 minimum.

It was not cashed out or voided.

Real Betis did score the first goal, but eventually lost the match.

Despite meeting all promotional criteria, not only was I not credited the promised bonus, but I also received an email stating my account is no longer eligible for any Casino or Sportsbook promotions, without any clear reason or explanation.

This is extremely disappointing and feels like an unfair disqualification. I request the following:

My promotional winnings be credited as per the promotion.

A full explanation for the disqualification from future promotions.

Immediate reinstatement of my eligibility for Stake promotions if no valid violation is found.

Attached are the relevant screenshots showing:

My bet slip for Bet ID 389937190

The promotion's terms and conditions

The account restriction email

I urge you to review this matter seriously and respond transparently. I have always played within the rules, and I believe I am entitled to the promised payout.

Sincerely,
Samjoshi0010

 

[DragoslavP]

Hello @aryahere

Thanks for reaching out.

Unfortunately, we are unable to help you with your issue; in order for our live support to assist you further, you must contact them and explain your problem.

Best regards,

DragoslavP

[Revalusrian]

i think u can tell direct to live support mate

[Sufansasongko]

go to live support mate, forum can't solve about it

[MladenS]

Hello @aryahere

 

You've already been notified about promotions and bonuses via email. For any further explanation regarding this issue, kindly refer to the email you received or contact our live support.

 

Best regards.

@MladenS