My account has been placed in withdraw only mode.

[deegee123]

I have been an active stake user, I had previously lost access to my stake id which was verified so i got a new id with my name now after months stake ask me to verify level 2 and when i do it tells me you have multiple accounts what should i do to regain normal status on my account now?

[DragoslavP]

Hello @deegee123

Thanks for reaching out.

You need to contact our live support about this issue.

Best regards, 

DragoslavP.

[deegee123]

@DragoslavP but what options do i need to select in the chat to do this?

[NatasaC]

Hello there, 

 

If you need any assistance, please feel free to contact Live Support. You can access Live Support in several ways:

• Click the headphones icon 🎧
• Use the Live Support button under the Account menu
• Click the Live Support button on the left sidebar
• Find the Live Support at the bottom of the page in the Support section

Additionally, you can reach out to our support via email [email protected].

NatasaC

[deegee123]

@NatasaC [email protected] says email service has been closed

[NatasaC]

Hello again,

Reach out to Live support. You can do it in several ways, as already mentioned in my previous answer.

 

Best regards

 

[kahitohoga]

Hey 👋 

May be you need to do the verification process like level 3 

Good 👍 luck