VIP client

[Tsuron]

Hello,

 

I’ve been a loyal Stake VIP for several years, and my actual total loss on the platform exceeds $3,000,000.

 

I’ve reviewed my deposit and withdrawal history in detail, and found that the net loss figure displayed in my account is significantly inaccurate.

 

Based on real transactions, my actual loss is 3.5m$, which is considerably higher than shown on-site.

 

Despite this, my requests for individual or loyalty-based bonuses through my VIP manager have not been resolved.

 

I kindly ask to escalate my case to the senior VIP management or Head of Player Retention, as I believe the scale of my activity and loyalty deserves proper recognition and review.

 

I’m happy to share screenshots or CSV of deposit/withdrawals to confirm this data.

 

Thank you for your time.

[NatasaC]

Hello there,

Thank you for reaching out to us.

 

Unfortunately, we won't be able to help you with that.

We recommend contacting Live Support or reaching out via email at [email protected] for further assistance.

 

Kindest regards,

NatasaC

[Tsuron]

Hello Natasa,

 

Thank you for your reply.

 

Unfortunately, your Live Chat and email support have both already redirected me multiple times without providing any real assistance. That’s exactly why I’ve had to bring this issue up publicly.

 

If you continue to avoid addressing the problem directly and keep bouncing users between channels without resolution, I will keep raising this matter publicly — as it clearly deserves transparency.

 

Kind regards,

@Tsuron

[sarashiv]

pls help him

[jsand817]

Is this place for the US as well? I feel lost here.