Accidentally Unsubscribed – Not Receiving Important Emails Anymore

[dhakkkk]

I hope you're doing well. I need your urgent help.

On 5th July, I accidentally clicked the "Unsubscribe" link in one of your emails. Since then, I’ve stopped receiving any further emails from your end.

I reached out to Gmail support, and they’ve confirmed that the resubscription process must be handled directly by stake, as they cannot re-enable email subscriptions from their end.

Today is my birthday (10th July), and I was expecting an birthday bonus email from your side, but I haven’t received anything. Because of i accidentally clicked the unsubscribe link in your email

Please let me know if there’s any way I can be resubscribed to your mailing list, or if the birthday bonus email can be sent to me manually.

Thank you for understanding. Looking forward to your kind support.

Best regards,
 

[FilipTa]

Hello @dhakkkk,
Thank you for contacting us. 

Please contact our support team at [email protected]. They will help you through this.
You can also subscribe to our emails by going to My Account > Preferences, then scrolling down to the Marketing section.

Regards, 
@FilipTa
Community Manager Team 

[dhakkkk]

They're not helping at all.
Please, can you help me?
The birthday bonus email must have come today, but because I accidentally unsubscribed, I didn’t receive it.
Can you share the link manually?

[FilipTa]

Dear @dhakkkk,


First and foremost, you must meet specific requirements to receive a birthday bonus. 

To receive a birthday bonus, you must meet the following criteria:

• Have a verified email address.
• Complete at least level 2 KYC verification before your birthday.
• Maintain a decent level of activity on your account or achieve any VIP rank.
• Opt-in for promotional emails.

If there's anything else you need to know, feel free to contact our support team via email at [email protected].


Regards,
@FilipTa
Community Manager Team