I just see a big bug on my poker tournament

[whineep]

We were playing the Turbo! 50$ tournament that start at 02h45 am and were 10 lefts with an average of more or less 20bbs and the hand after the big blinds had a massive upps and everybody falls at 0.5 - 1bbs for the biggest stacks and everybody gets allin by the blinds + this was at the bubble , i looked into the structure and there is not an augmentation this big on 1 level do someone know what can i do for maybe refunded of my buys in (1 entry + 2 re-entrys ) cuz i just lost 150$ By a structure bug (unfortunately i was not recording my screen and i was on big blind when this happened) so i busted before the possibility of screenshot the evenement

I hope the support will reckon that its a bug and refund all the players that been messed up by this, its juste a non-sense that the average stacks goes by 20 to 1.1 bb on 1 hands and its just a lottery and pure scam for the players who grinds their stacks throught the tournament duration and reduce the players edge to 0. Thx for reading 

 

 

Edited August 6, 2025 by whineep

[Jake7589]

Hi @whineep

This incident has been reported to our Technical Support team for review. We will provide an update once we have more information.

Thanks for pointing this out 👍

Update - 

The Technical Support Team would like to thank you for identifying this bug. They identified the root cause of the issue and authorised full refunds to everyone affected.

Please expect communication from Customer Support soon 👍

[whineep]

9 hours ago, Jake7589 said:

Hi @whineep

This incident has been reported to our Technical Support team for review. We will provide an update once we have more information.

Thanks for pointing this out 👍

Update - 

The Technical Support Team would like to thank you for identifying this bug. They identified the root cause of the issue and authorised full refunds to everyone affected.

Please expect communication from Customer Support soon 👍

Thanks !

 thx to the support for refunded the bullets and their reactivity 🔥