Game crashed durring bonus But the money was gone. HELP

[Northside888]

The game kicked  me during the bonus and after that i dont recive the cash. I have conntacted support a week ago and they still dont have solution. What to do? 

[mjplive]

Open the game using the same currency type that you used to purchase the bonus and check.

[Northside888]

Ive try this nothing again

The support tells me that they still dont have a solution for my problem. One week later. I dont get it what tooks so long. 

[mjplive]

Same happened to me before — sometimes support takes time to verify. In my case, they paid through Vault and it took almost 15 days.

[Northside888]

Thx

[Huong1970]

35 minutes ago, mjplive said:

Same happened to me before — sometimes support takes time to verify. In my case, they paid through Vault and it took almost 15 days.

Yes, some cases can fix after technique team checking. Don't be worry about your money if you not cheat