Brainmanager Posted August 26, 2025 #1 Posted August 26, 2025 just been in contact with support so i could get access to my account again since 2FA is active and i just need it to be removed so i can make a new one. i just build myself a new pc and installed windos 11 on it and sent a request throguh email. i answered every question and provided screenshot ith transactions from my personal wallet just as i have done in the past but i am just being tol those screenshots isnt valid since she claim they arent from my personal wallet even though Stefan have used the same transactions to verify i am the original owned of the account. this is basicly the worst support i have ever had with stake. i know that security is a great thing but i simply answered every question and provided every piece of info she asked for but still no support at all.
Community Manager MladenS Posted August 26, 2025 Community Manager #2 Posted August 26, 2025 Hello there @Brainmanager Unfortunately, we cannot assist you with this issue here on the Forum. For any additional information, please reach out to our Account Recovery team. Best regards. @MladenS
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