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[Ssalihipek]

Unfortunately, I can't directly help with account issues or contact live support for you. I also cannot see the full context of your conversation with the live support agent.

However, I can translate your message into English for you to use in a formal request to the company.

I'm currently away for 5 days and I've just noticed from a message from my operator that my phone bill wasn't paid due to an issue with my bank account. Since it was late, I couldn't reach anyone to pay my bill. If my line gets shut off in the morning, my communication will be completely cut off, which would require me to walk to the city center. To avoid dealing with this problem, I asked the live support if I could give a small bonus, just to try my luck. Following this, the support agent named "Mel" told me that they had permanently closed my account. I believe this is a complete misunderstanding, and I request that my account be reopened.

 @eddiestreams @Steve @Ozerbank @Therewego @10thoss @Mitkenso @burak @NemanjaPi @AleksaRs

Edited September 12, 2025 by Ssalihipek