I'm a loyal user of yours. I haven't received a promotional email sinc

[lisheng015]

User name: stake: lisheng001. I joined you on January 1, 2024 and am a loyal user of yours. However, I haven't received any promotional emails. But my friends have all received promotional emails. I checked my account and found that the function to receive your emails is enabled. But when I contacted your staff for consultation, he said: I might have unsubscribed because I received a promotional email last time. However, I checked my email and didn't receive the so-called promotional email. I hope you can check if you have sent any promotional emails to me as a user. If it's a technical issue, I hope you can get compensation. I have missed many emails from registration until now.When I contacted the customer service staff, my promotion was shown to be on. The customer service staff said it was my problem and that I might have turned it off myself. But I didn't do it. Now I'm very disappointed and haven't been given a satisfactory response.

@Edward

[AndreaMT]

Hello,

We do not have insights in such things, you can contact our support team regarding your issue they will be glad to help.

 

Thank you for understanding,

Best regards,

AndreaMT.

 

[FreitagJaime7]

if your email is hotmail, this might be the problem. change it to gmail. 

if it is gmail, check the "promotions" section, all promotional emails go to that section in gmail and if you dont check it, they get all lost there (as if it would be spam, they dont appear in your inbox). 

 

[FEFI311]

Ojala tengas solucion y un reconocimiento por eso. suerte