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Posted (edited)
On 10/1/2025 at 5:32 PM, williamshennie9 said:

Hi @MladenS

My bet ID was in the top 10, but my comment was overlooked. What happened?

The target bet ID was 407,286,959,168

image.thumb.png.5328596f26821e3cd66f9a3a4ef3225e.png

maybe you have a bann from promos?

Edited by MrRoundtree
  • Community Manager
Posted

Hello!

Thank you for contacting us!

For your issues, please feel free to contact support and they will gladly help you.

 

 

 

  • 2 weeks later...
  • Community Manager
Posted

Hello @williamshennie9

Thank you for reaching out to us.

Unfortunately, we are unable to assist you with this issue.

Please refer to the official email you received from Stake regarding promotions.

You are no longer eligible to participate, but if circumstances change, you will be notified via email accordingly.
Furthermore, as the email mentions, you can still deposit, play and withdraw with no issues, and claim other bonuses and benefits as well. You just can't participate in casino or sports promotions on our platform. Once again, we are unable to overrule this, and we can't provide further clarification or reasoning. 

Best regards,
DragoslavP.

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