I was excluded from the site for 6 months due to my VIP rep. mistake

[mami3446]

Good luck to everyone! Since I've been losing a lot on the site and haven't been able to earn any money for a long time, I've decided to take a break. I wrote to my VIP representative about self-exclusion for six months and asked if I could receive my bonuses during this period. He said, "Yes, of course, sir." So I did, and wrote to my VIP representative because my access to the site was blocked. He said, "I misunderstood you, I'm sorry." Now I'm asking you, whose fault is this? Why can't I receive my bonuses for six months? I've lost $120,000 on the site in the last eight months.

[MladenS]

Hello there @mami3446

 

Sadly, we cannot help you with this here on Forum. Please contact support/VIP host again and they will assist you further.

 

Best regards.

@MladenS

[mami3446]

You are right, but there is no help from there either. This mistake is not from me. I ask my VIP representative and do what he says upon his direction. Then he tells me, "I'm sorry, I misunderstood you. How fair and correct do you think this is?"

[MladenS]

Hello again @mami3446

 

Once again - we, as Community Managers and Forum moderators, don't have any insight into such issues. Please address your concerns to the relevant team and I am sure they will provide all additional information you need.

 

Best regards.

@MladenS