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Posted

I am writing this so everyone knows what I experienced and felt. As a new player on Stake, I was very excited about what they claimed to be the biggest promotion among similar sites, so I expected an enjoyable experience. I deposited and withdrew more than $1,000 in the past week, so I should have been eligible for almost every promotion offered—such as the “rain” and Telegram “drop” promotions.
Strangely, my account did not receive a single rain for three days in a row, so I contacted live support. They told me that if my account met the requirements, it was simply less lucky than other accounts that kept getting rain. “Oh, my luck.” Maybe that was all they were authorized to say.
When I did manage to redeem two Telegram codes during a weekend stream, Stake notified me that my account had been restricted from claiming drop bonuses for seven days. Hello—if Stake applied that policy to every account, they clearly wouldn’t need to spend any promotional budget because no one would be able to claim their promotions. Doesn’t every player have the right to claim promotions? “Bonus abuse”? It would be understandable if Stake banned accounts that never deposited, but I am a depositing player—I even lost nearly $500 while playing. This is very unreasonable.
For the record, I also play on other similar sites, so I can compare and judge that my expectations were reasonable. On those other sites that run similar promotions, even when I redeemed all the drop codes I was eligible for, they never imposed restrictions—because they honor their marketing promotions.
I ask any moderator or person with authority to please check my account and confirm that I am being honest. Please do not reply with meaningless comments without evidence, such as “you were just unlucky.” Three days in a row? I smell something suspicious.

  • Community Manager
Posted

Hello!

 

Thank you for your insight!

There is no better way of explaining you how rain or bonus drops works, than the already explained by the support.

Luck do plays a very important role in receiving rain, so I can only wish you more luck in the future 🍀🍀🍀🍀

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