VIP Support Availability Issue After Platinum IV Upgrade

[sklerenkima]

I have recently been upgraded to Platinum IV level on Stake. Following this upgrade, your live support team informed me that a VIP Manager had been assigned to my account and provided a Telegram contact as the primary communication channel.

I contacted the assigned VIP Manager immediately via Telegram. Several hours have passed, and I have received no response whatsoever. This indicates that I have either been assigned a VIP Manager who is not working during active hours or who is not fulfilling basic VIP support responsibilities.

This situation is unacceptable, especially for a Platinum IV user, where VIP service is a core expectation. Assigning a VIP Manager who is unreachable during working hours reflects poor coordination, lack of professionalism, and a serious service oversight.

VIP support is not a cosmetic feature; it is a functional service commitment. At this level, timely communication and availability are essential. Being left without any response for hours after being explicitly told I now have VIP support undermines trust in the system.

I am formally requesting:

Immediate clarification regarding the availability and working hours of my assigned VIP Manager

Reassignment to an active and responsive VIP Manager, if necessary

Assurance that this type of service failure will not recur

I expect this matter to be treated with urgency. This experience does not align with the standards expected from Stake’s VIP program.

Sincerely,

stake nick name : Sklerenkima 

Edited December 13, 2025 by sklerenkima

[Oyveygoy]

let me guess, you israeli? 😭

[sklerenkima]

did you think this joke so hard ? Im from turkey 

[sklerenkima]

It has now been almost 24 hours since I first contacted the assigned VIP Manager via the provided Telegram account. Despite this, I have still received no response.