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Posted

Stake username: Rathi478

 

Please unlock the sports and casino promotions on my account. I am a regular player and have even reached Platinum 2 level, yet my promotion ban has been in place for over 6 months. It is disappointing that despite my high loyalty level and consistent gameplay, the restriction hasn't been lifted. Please review my account and restore my access to promotions.

Even though my account has reached Platinum 2 level, I am still banned from receiving promotions

@MladenS @NemanjaPi @DragoslavP

 

Screenshot_20251221_223746.thumb.jpg.fb9eab932d8451b502b3ea369da93afb.jpgScreenshot_20251221_223732.thumb.jpg.ce74c1b23ba46042fa6de3b64a34f3aa.jpg

  • Community Manager
Posted

Hello there @Rohit 112

 

As mentioned in the email shown in the screenshot you provided, your account will be reviewed regularly, and any restrictions may be removed based on your betting activity. For any additional information regarding this decision, please refer to the email in question or contact our live support team.

 

Best regards.

@MladenS

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