Canadian$ blocked since june

[youssefra1]

Hi guys ive been getting my affiliate commission in canadian and i already have been blocked from the one and only method to transact in and out canadian$ through stake (which is e-transfer) since june. Now i have asked support for the 5th time but the last 4 times i have rinsed my balance before they solved it. And they even commented on me rinsing it. This time they answer the same as always, theres nothing they can do, and i had to ask further, “well then what can we do?” 
and was told it will be given to support team and it might take a while. 
my questions here today are this: 

1. why am i blocked from e transfer?

2. Why am i not told they will solve it?

3. How long exactly till i get an actual answer?

 

stake id: youssefra1