pradyumna9437 Posted January 26 #1 Posted January 26 I’m writing to you because I’m really struggling with my account recovery, and the recovery agents haven’t been cooperating properly. A few weeks ago, my device was stolen (I believe by a friend), and during that time a 2FA was added to my Stake account without my permission. I have successfully recovered my original Gmail that is linked to the account, but I still cannot access the account due to the enabled 2FA. I have my identity documents and all required proofs, except for the crypto wallet transaction screenshots. The wallet I used for deposits and withdrawals was a decentralized wallet that I used only as a medium for security purposes. Unfortunately, I no longer have access to that wallet, so I’m unable to provide those transaction screenshots. However, instead of that, I can provide my complete INR deposit history along with other strong proofs that clearly show the account belongs to me. This is a very high-level Platinum 6 account, and I have invested a significant amount of money into it. I kindly request you to personally look into this matter and help me recover my account. @DragoslavP
Community Manager BratislavK Posted January 31 Community Manager #4 Posted January 31 Hello @pradyumna9437 Thank you for reaching out. Unfortunately, we can’t assist you in any way regarding this case. Only the recovery team can help you. Good luck! Regards, @BratislavK
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