Purelife93 Posted February 22 #1 Posted February 22 I need to publicly address an issue regarding a recent promotion I received. I was sent an official promotional email. I completed all the required conditions in good faith and made a deposit specifically because of that promotion. After waiting five days with no bonus credited, I contacted live support. Only then was I told that my account is “restricted from email promotions” due to an internal decision — with no prior notice, no explanation, and no warning. Let me be clear: If my account was not eligible, why was I sent the promotional email in the first place? You cannot send a promotion, allow a user to deposit based on it, and then later claim they are not eligible due to a hidden restriction. That is misleading at best and feels extremely deceptive. Support claims they cannot provide further explanation and that the decision cannot be changed. So customers are expected to just accept silent restrictions without transparency? This is not acceptable. I am requesting: A clear explanation of when and why this restriction was applied. Clarification on why promotional emails are sent to ineligible accounts. A proper review of this case by a senior team member. I am sharing this publicly because transparency matters. Users deserve to know where they stand before being encouraged to deposit money. I expect a fair and transparent response. @Edward @SanjaT @NikolaRa @DragoslavP @BratislavK
Purelife93 Posted February 22 Author #3 Posted February 22 2 minutes ago, WhenDayWhenTR said: Really ? Yes, and the live support doesn't provide any details; this is clearly a sophisticated scam!
cristianachuky1 Posted February 22 #4 Posted February 22 I think stake team , support and marketing .. shlda clear this problems .. they normal answer is is nothing we can do for you.. and nobody can give you the details of their choise... Purelife93 1
Purelife93 Posted February 22 Author #5 Posted February 22 17 minutes ago, cristianachuky1 said: I think stake team , support and marketing .. shlda clear this problems .. they normal answer is is nothing we can do for you.. and nobody can give you the details of their choise... Absolutely, but I don't think they'll care. If this problem isn't solved, it will be a major reason for me to leave this platform.
Community Manager BratislavK Posted February 22 Community Manager #6 Posted February 22 Hello @Purelife93 We understand that this situation is frustrating. As already explained by our support team, the matter has been reviewed and the relevant information has been shared with you. Unfortunately, we’re not able to provide any additional details beyond what has already been communicated. We appreciate your feedback and your understanding. Regards, @BratislavK Purelife93 1
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