No password change recovey mail for my account. Why

[Ajay22161]

My stake username is Ajay22161 and my password saying invalid credentials . I m trying to login with forgot password . Pop up msg shows recovey mail sent to my mail, but there is no mail. live support option saying contact [email protected] Or [email protected] and I tried both [email protected], reply says we have discontinued mail services ,[email protected] says we check 2fa and email access, my issue was recovery mail not getting on mail so they saying contact live support. Please help me. 

Edited February 23 by Ajay22161

[BratislavK]

Hi @Ajay22161

I’m really sorry to hear you’re experiencing this issue. I understand how frustrating it must be not being able to access your account.

Unfortunately, we’re not able to assist with account recovery matters from here. Only the Recovery Team can review and handle login and email related issues like this.

Please continue working directly with the Recovery Team and provide them with any requested information so they can properly verify your account and assist you further. They’re the only team with access to help resolve this.

Thank you for your understanding.

Regards,
@BratislavK

[Ajay22161]

Please atleast check that my account is not ban in stake with username Ajay22161

@BratislavK

Edited February 23 by Ajay22161

[BratislavK]

Hello again @Ajay22161

Unfortunately, that is not something I can confirm. As I mentioned, only the Recovery Team can assist you with this.

Good luck!

Regards,
@BratislavK