Controllering Posted March 16 #1 Posted March 16 (edited) Hello! I got 65 points, I only got one fight incorrect. Why was I marked as "Not elligible"? I am level 2 verified and my account is bronze.. I uploaded a screenshot showing how I got 65 points @DragoslavP 2nd: How did the first guy get 70 points? That is impossible... Edited March 16 by Controllering
Community Manager DragoslavP Posted March 16 Community Manager #2 Posted March 16 Hello, Thanks for reaching out. Your account is not eligible for promotions. Any information regarding this should be included in your email, or you can contact our support team. However, there is one mistake on my end where I counted the last match for 10 points, but that doesn't really change anything. I will update the leaderboard to avoid confusion. Thanks for the report! Best regards, DragoslavP.
Controllering Posted March 16 Author #3 Posted March 16 Yes, however, this promotions ban took place 2 hours and 14 minutes ago, which is AFTER I took part in this contest. At the time of me entering the contest, I wasn't banned. And why am I even banned? Because I was supposed to get $100? My account isn't even in profit... Also, how come I received the $10 from euroleague round 31 but not the $100 from this? Does that not sound weird? I hope that people reading this will know how stupid you look here. Since I entered the contest before I got "promotions banned", I want the $100 in my vault in LTC. 2 minutes ago, DragoslavP said: Hello, Thanks for reaching out. Your account is not eligible for promotions. Any information regarding this should be included in your email, or you can contact our support team. However, there is one mistake on my end where I counted the last match for 10 points, but that doesn't really change anything. I will update the leaderboard to avoid confusion. Thanks for the report! Best regards, DragoslavP. Â
Community Manager DragoslavP Posted March 16 Community Manager #4 Posted March 16 Hello @Controllering To receive the promotional payout, your account must be in good standing at the time the promotion is processed. If the account status does not meet the promotion’s requirements when payouts are issued, the reward may not be granted. Best regards, DragoslavP.
Controllering Posted March 16 Author #5 Posted March 16 (edited) @DragoslavP And why was I banned? So that your fake accounts can take the big prizes? Why even take part in these promotions if I am just gonna get promotion banned for no reason just one hour before receiving $100 This is the breaking point for me. I am not depositing a single dollar anymore on this shitty site. All mafia. Don't forget to tell me WHY I was banned (and how come that I entered the contest a week ago, and suspiciously enough I get banned exactly one hour before the payouts are issued). Edited March 16 by Controllering
Community Manager DragoslavP Posted March 16 Community Manager #6 Posted March 16 Hello @Controllering All relevant information should be included on your email. As I mentioned earlier, if you have any further questions, please do not hesitate to contact our support. Best regards, DragoslavP. Â
Controllering Posted March 16 Author #7 Posted March 16 Hello @DragoslavP The email doesn't include the answer to my questions, it only says I got banned from taking part in promotions and contests. But it does NOT answer my question of why I got banned exactly one hour before the payouts. A very big coincidence don't you think? And yes, I contacted the support an hour ago, but of course, they don't answer. I want the money I earned. As I said, at the time of me entering the contest, I was not banned, thererfore, I have the right to claim this money.
Community Manager DragoslavP Posted March 16 Community Manager #8 Posted March 16 Hello @Controllering As you can see here: (TOS of Matchday Madness) At the time the promotion was being paid out, your account was not eligible for promotions. There is nothing more i can add to this topic, therefor i will lock it. Please refrain from my previous posts. Best regards, DragoslavP.
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