Issue with Promotional Offer – Bonus Not Received Despite Meeting Requ

[l3askrii]

Hello, @SanjaT @MilanNi @DavorB 

I received a promotional offer stating that if I deposit $360 and wager $360, I would receive a $75 bonus. I completed all the required conditions exactly as stated in the offer.

According to the terms, the bonus may take up to 48 hours to be credited. I waited the full 48 hours, but unfortunately, I did not receive any bonus.

I contacted live support through the website, and the only response I received was that I am “not eligible” for the offer, without any explanation or clarification. When I asked for more details, I kept getting the same response with no additional information.

My questions are:

How is it possible to receive a promotional offer, complete all its requirements, and then be told I am not eligible?

Why is there no clear explanation provided for this rejection?

I confirm that I have met all the conditions of the offer as stated, and based on that, I request to receive the promised $75 bonus.

I kindly ask the administration to clarify this matter transparently, as such experiences affect users’ trust in promotional offers.

Thank you.