Do you feel like you have been treated unfairly by Stake?

[bmg]

Have any of you felt like you were treated unfairly recently or like you didn't have a voice or no one in support staff cared or took the time to actually help when you were in the right? Recently I felt like I was unfairly disqualified from a giveaway because of an issue with ghost mode and my submission. I have been a loyal player for a long time and feel things have changed over the course of my time her on Stake.

What are your feeling on the way loyal players are treated now as to opposed to a year ago? Lets discuss this topic about stake and how its affected you.

For more information regarding my particular case, you can find more info here:

 

[Guest]

Hello, bmg!

Yes, both of you are known members so far, and both of you are respected members in our eyes. That never changed, but there are certain things we cannot help you with, that doesn't mean you're mistreated. 

I can guarantee that whoever answered from support did their best to help you out solving this issue. 

The topic belonged to "complaints", that's why it is moved there, as Dan already explained. It doesn't matter if it is a complaint about a site feature, support member, moderator, bug or anything else, that topic belongs there, and nothing wrong was done in that regard. Maverick is one of the most active mods when it comes to forum, and he never did anything wrong when it comes to keeping the forum clean, and none of us is considering this a wrong move. 

Regarding your ghost mode issue: we have 200+ entries every single day, it's been a really busy period for all of us, and you should understand the fact that the bet cannot be checked as soon as you post it. Your bet looked like this: http://prntscr.com/lvmro3 and we never credit bets that are in ghost mode for a reason. 

Many of the users are trying to find a loop hole when it comes to these giveaways, and we are trying to make them as fair as possible. We've been attacked, insulted, called names, etc. We are doing our best to make everything work without any issues, but the only way to do this is to do it by the rules that are set. For example, if Jelena's challenge was demanding a topic to be made, and users didn't read the opening post until the end, we were blamed for adding that one that wasn't in the previous challenges because they didn't have time to read, were travelling, didn't expect it, etc. We also got many complaints about the latest BlackJack challenge, because they didn't read properly, and it was explained step by step how the bets should look like. 

The difficulty of the challenges is chosen so it doesn't trigger many alts to be made, but also not to be too hard for our regular and loyal players. 

You will get a proper answer about your ghost mode later today, not everyone of us is working 24/7, we are working in 3 shifts, so whenever that person's shift starts, you will be contacted. 

Try to look deeper into all of this as we are doing, we understand your point of view, but you should understand ours as well, it's not a one way street, and if we bypassed the rules for one player, we would have to do it for all the rest, then what's the point in all of this? A lot of free money is shared with the community, and it is sad how far greed is taking some of them. 

Take care!  

[Dan]

I have edited the topic to help split the two different convo's. You are already being sorted about your issue in the "issues" section regarding the problem with your entry for the recent promotion. This topic now reflect the discussion you want to have without needing to repeat yourself on both topics, or get people distracted by the actual conversation created here.

As for my response to this discussion:

I don't think that you were targeted. The person that does the giveaways doesn't even know you (or anyone for that matter) so the likelihood of being a targeted attack doesn't seem plausible. I don't think anyone has particularly ever been targeted by a support staff for moderator. There's plenty of users still in the community who are living proof that support and staff aren't biased. Look at @blueprints for example, he is probably living proof that we aren't a biased community. You could say he is one of our greatest feats of provably fairness on a human level.

So let's think about loyal players and how things have changed from Stakes early days and now. Well first of all, we have never had any official loyalty programs, so that's not really a feasible comparison, however we do have the regular email campaigns where players who have been around longer and wagered more are typically rewarded with larger sums of bonuses. If you also equate the sum of tips/rains/etc over time, I imagine the loyal players have a much larger sum acquired due to their longevity here with us. Outside of that I do however agree that there really isn't any substantial loyalty program outside of what I have built here on the forum. (More posts per day, ability to get higher payouts and easier to obtain, etc.) I certainly agree there needs to be a better loyalty program available to players on the site.

But yeah, the rains and email campaigns are relatively new to Stake, so its hard to evaluate the statement that its gotten worse. Also as for a voice, that seems a bit dramatic, considering you aren't being filtered on any of our platforms.

[bmg]

 Irena thank u for taking your time to reply .

All I was told from katarna was to read the rules and i read the rules and then asked her about it and again that's all she said  was read the rules.

I appreciate you taking the time to answer me and maybe I came off a little harsh but I worked so hard on that giveaway and from what the rules state i did follow them even down to to fine print where it said "write Christmas invitation forum topic" . 

 I understand that you are busy. From now on I guess I will no longer be participating in any of the challenges.

 

6 minutes ago, Dan said:

I have edited the topic to help split the two different convo's. You are already being sorted about your issue in the "issues" section regarding the problem with your entry for the recent promotion. This topic now reflect the discussion you want to have without needing to repeat yourself on both topics, or get people distracted by the actual conversation created here.

As for my response to this discussion:

I don't think that you were targeted. The person that does the giveaways doesn't even know you (or anyone for that matter) so the likelihood of being a targeted attack doesn't seem plausible. I don't think anyone has particularly ever been targeted by a support staff for moderator. There's plenty of users still in the community who are living proof that support and staff aren't biased. Look at @blueprints for example, he is probably living proof that we aren't a biased community. You could say he is one of our greatest feats of provably fairness on a human level.

So let's think about loyal players and how things have changed from Stakes early days and now. Well first of all, we have never had any official loyalty programs, so that's not really a feasible comparison, however we do have the regular email campaigns where players who have been around longer and wagered more are typically rewarded with larger sums of bonuses. If you also equate the sum of tips/rains/etc over time, I imagine the loyal players have a much larger sum acquired due to their longevity here with us. Outside of that I do however agree that there really isn't any substantial loyalty program outside of what I have built here on the forum. (More posts per day, ability to get higher payouts and easier to obtain, etc.) I certainly agree there needs to be a better loyalty program available to players on the site.

But yeah, the rains and email campaigns are relatively new to Stake, so its hard to evaluate the statement that its gotten worse. Also as for a voice, that seems a bit dramatic, considering you aren't being filtered on any of our platforms.

Dan do even read what your writing about or what your even writting ?

[Dan]

54 minutes ago, bmg said:

Dan do even read what your writing about or what your even writting ?

Yeah, I think it makes sense? I was just trying to comment on this discussion of players being treated unfairly, or acted against with bias. Also my two cents on the idea of loyalty and a quality program implemented. What's wrong with my response? Is it off topic? Or does it not make sense? I am confused about your response... 

I'm not here to argue, I'm here to help rationalise. I don't like that your bet wasn't allowed to be valid, but I also don't think this particular situation demands such an over-dramatic evaluation of our support staff. I think everyone here does the best they can and that nobody is ever targeted or treated unfairly on purpose. I want any issue between a player and Stake to be resolved in a way that makes all parties happy when possible. Clearly the system has failed you and that disappoints me.

[chrisconn63]

48 minutes ago, Dan said:

 

So let's think about loyal players and how things have changed from Stakes early days and now. Well first of all, we have never had any official loyalty programs, so that's not really a feasible comparison, however we do have the regular email campaigns where players who have been around longer and wagered more are typically rewarded with larger sums of bonuses. If you also equate the sum of tips/rains/etc over time, I imagine the loyal players have a much larger sum acquired due to their longevity here with us. Outside of that I do however agree that there really isn't any substantial loyalty program outside of what I have built here on the forum. (More posts per day, ability to get higher payouts and easier to obtain, etc.) I certainly agree there needs to be a better loyalty program available to players on the site.

 

i agree 100%, we do need some decent loyalty program. and also thanks for all your hard work you did and still do here on the forum for us. great job on everything dan! 

[BLXN]

4 hours ago, Dan said:

 

But yeah, the rains and email campaigns are relatively new to Stake, so its hard to evaluate the statement that its gotten worse. Also as for a voice, that seems a bit dramatic, considering you aren't being filtered on any of our platforms.

It might be difficult for you to evaluate the statement, as you are very close to the action + involved emotionally in the site, as well as financially obligated to maintain a relatively positive attitude toward change. lol. We, the customers, the users of the services rendered here (get it, rendered? HA) have varying opinions on the progress you guys have made. What I have seen personally is the face of Stake remain relatively the same- however the underlying mechanisms, and game changes have been noticed by many. It was actually one of the first things I remember picking out of a conversation between Snike, and Spike (I think? It was a long time ago, just shortly after an update, some six months ago) where maybeSnike (one word xD---- sorry if it wasn't you, but //shrug) was insisting that Hilo had changed, and Spike was like, nah bro, you're crazy. But that's like, all you guys tell us, essentially, that we're sore losers, or imagination is getting the best of us during low-points. I find it to be disingenuous, but it is expected, as it's an organization, and the story must be straight. Relax, I'm not saying you guys tell stories, that's what I do -case in point: now- but rather it is a colloquial way of saying each voice representing Stake must be unified. Us plebs have varying opinions, likely as many opinions as there are people here-- but the polls suggest we think this place has changed, some for good! however -- there are many complaints, and grumbling - but management ignores it. 

[KiXxnTRiXx]

I have felt it a couple of times yes. Last time was a hard hit. After losing so much, putting time and effort into completing something, to end up not qualifying due to reason i still do not fully understand. But i guess they have their reasons as to why they enforced certain techicalities that makes no difference to the fact you completed the challenge. *shrug* but in the end, we still have the power to choose the option of not participating. If we do, then we are accepting that things like this can occur whatever the reason may be. 😕

[Mlc]

Bmg I was in the exact same place for the roulette challenge, I haven’t participated in any more , turns out I spent more completing that challenge than the prize was worth and for whatever reason I was disqualified anyway , but I gues it’s up to admin who decided the rules , all said and done , I agree stake has changed a lot too , Iv been here since dec 2017 and when I had a recent incident with a new player, I tried to things the right way , I didn’t kick off a fuss in chat I open live siupport and asked bojana for assistance, I provided screenshots of conversations between myself and the other player , and he was seen my enough users multiple times sending abuse my way , but all I got was , “ if he’s threatening you in pm we can mute him “ so having had enough of being made a fool of in chat I told him to stfu and another user who joined the bandwagon with there snide input m that he could f**k off too , and it just so happens that bojana happens to be live on chat and muted me for 2hours , hows that for fairness ? So yes bmg I understand your point of view , and I’m not complaining about bonus money loyalty I’m actually talking about not be treat as a loyal member full stop. Even though and love stake and continue to play here I found myself shying away from chat a little more , ❤️

[Stake Staff]

55 minutes ago, Mlc said:

Bmg I was in the exact same place for the roulette challenge, I haven’t participated in any more , turns out I spent more completing that challenge than the prize was worth and for whatever reason I was disqualified anyway , but I gues it’s up to admin who decided the rules , all said and done , I agree stake has changed a lot too , Iv been here since dec 2017 and when I had a recent incident with a new player, I tried to things the right way , I didn’t kick off a fuss in chat I open live siupport and asked bojana for assistance, I provided screenshots of conversations between myself and the other player , and he was seen my enough users multiple times sending abuse my way , but all I got was , “ if he’s threatening you in pm we can mute him “ so having had enough of being made a fool of in chat I told him to stfu and another user who joined the bandwagon with there snide input m that he could f**k off too , and it just so happens that bojana happens to be live on chat and muted me for 2hours , hows that for fairness ? So yes bmg I understand your point of view , and I’m not complaining about bonus money loyalty I’m actually talking about not be treat as a loyal member full stop. Even though and love stake and continue to play here I found myself shying away from chat a little more , ❤️

Hello, Mlc, 

It is really convenient how you quote segments that suit you only and not give the full picture. So let me explain in more detail: Your incident with another user happened on another platform away from Stake, you sent screenshots of Discord server, not even Stake's but some different one. I asked for ss from PMs on site, if he threatened you there or mistreated you, we can act in that case and user would be sanctioned, not you, I have and will not in any way interfere in something that is none of my business, that is loans and tips you exchanged over the third party, that we do not support or moderate. You didn't provide those. You made tantrum and left on chat to fight with the mentioned user. Both of you were asked to stop the fight and take it to the PMs, not intoxicating the chat further with your personal disputes, and for that I can provide chat logs, I warned 2 times before muting. The fight proceeded as well as exchange of some lovely insults among the two. Other users came to tickets to complain that they cannot chat normally because fight is endless and lasted too long. The needs of the many overpowers the need of the few! At that point both of you were muted and I would do it all again, all the same way. If you have any further questions, feel free to ask, and this comment could have easily been removed too, it is off topic completely. Simple solution - you could have easily cooperated and get anyone who bothered you muted instead of "doing it your own way" by dirty-laundring all over chat and forum. 

As for the challenges, I only have one comment: Rules are clear, most fail to read them; us from support are neutral and have absolutely no interest in special treatment of users, it is all the same if we credit 100 users who fulfill the requirements or 50 who actually bothered to understand that challenge is a challenge - you need to meet the certain requirements to he eligible, not just appear and get funds poured over you. Also, prize pool is the same, we have no interest whatsoever in disqualifying anyone, no loss or gain there. Ingratfulness and multiple attempts of abuse by many players, that we have experienced last few months has made us add more strict rules and still complaints persist. Perhaps no challenges or giveaways would be the best solution here, but I am sure that would be an additional reason for whining.

This is a sad representation of what we deal with on a daily basis... 

 

Small notes as well. Announcements of the event, as well as emails, as well as all over social media:

Explanations of the event and of the general expectations from the users who decide to participate in it: 

General challenge rules, that are made and dictated by the community, to prevent the abuse, provide transparency and protect the legit users from sharing prize pool with alts and abusers, all discussed and explained there, none of them unreasonable: 

Point me to another gambling site that shares 0.16 each week on challenges only, not to mention Steve's giveaways too, and other ways Stake is sharing - rain, rakeback, promo emails, pay per post Forum, and special of 1.5 BTC for Christmas solely, and I will gladly say you have a point in saying any of you has been mistreated by the House. 

Cheers! 🍀

[Snike]

I've been treated different ways... I wont lie. 90% of the time the user treatment on stake is better than anywhere else. Every now and then you get treated a little "unfair" or not the way you'ld prefer to be treated. 

I get into conflicts with mods or other users on a daily and of course the support staff will be on the Mod's side. Thats nothing I don't understand! But then there was this incident where I did the blackjack challenge in the advent challenges a little wrong like no big deal just did the black BJ before the red one... And I tried to convince them that it wasnt put that way and didnt get through with it. But on top of that then got muted for 24 hrs (which was lowered to 12) for calling someone a "scamming bitch" ... I didnt get why but now I see that I was showing a very bad behaviour so I understand them kinda now. 
You get treated different ways, when you act different.

[Rantly]

Well that does suck buddy, but i dont think they did it on purpose, its fine i guess mistakes happen, move on !

[bmg]

10 hours ago, Dan said:

Yeah, I think it makes sense? I was just trying to comment on this discussion of players being treated unfairly, or acted against with bias. Also my two cents on the idea of loyalty and a quality program implemented. What's wrong with my response? Is it off topic? Or does it not make sense? I am confused about your response... 

I'm not here to argue, I'm here to help rationalise. I don't like that your bet wasn't allowed to be valid, but I also don't think this particular situation demands such an over-dramatic evaluation of our support staff. I think everyone here does the best they can and that nobody is ever targeted or treated unfairly on purpose. I want any issue between a player and Stake to be resolved in a way that makes all parties happy when possible. Clearly the system has failed you and that disappoints me.

ok so u put my topic inside of a topic but closed that topic so now i cant answer people back on my original topic WTF?   here we go again

 

 

[Dan]

5 hours ago, bmg said:

ok so u put my topic inside of a topic but closed that topic so now i cant answer people back on my original topic WTF?   here we go again

Why are you targeting me? I didn't move your complaint, I didn't close or lock your complaint topic either. I'm facilitating a medium for you to resolve your issue. You wanted to have a discussion here and that's what this is, about unfair player treatment. Your issue with not being paid is another matter, which is for the complaint made to live support for not qualifying you.

You are legitimately attacking the wrong person, the only person who is trying to help resolve the issue, yet you still choose to be erratically attacking me as the person who did you wrong. I have no motivation anymore to assist with resolving anything that was done with this situation. Keep burning your bridges and friendships and see how far you get.

YOU specifically asked for a community discussion about unfair treatment and no respect for loyal members, which is exactly what this topic is about, how the fuck are you being wrong done by in this topic by me? I've let you have asked for! A discussion about what you think is wrong and I'm even discussing solutions in the future to make things better, but you literally don't give a fuck, you're so committed to slandering me to make you feel better. 

Your other topic is about trying to find a resolution! Which can only be solved between you and the support team as they handle the promotions!

EDIT: Wow you didn't even take the time to read your locked topic. The person who locked it even left a response for you. Yet you blamed me for locking it? You are a terrible human. Blatantly targeting me for the sake of making yourself feel better. That's straight out bullying and complete ignorance.

 

11 hours ago, BLXN said:

It might be difficult for you to evaluate the statement, as you are very close to the action + involved emotionally in the site, as well as financially obligated to maintain a relatively positive attitude toward change. lol. We, the customers, the users of the services rendered here (get it, rendered? HA) have varying opinions on the progress you guys have made. What I have seen personally is the face of Stake remain relatively the same- however the underlying mechanisms, and game changes have been noticed by many. It was actually one of the first things I remember picking out of a conversation between Snike, and Spike (I think? It was a long time ago, just shortly after an update, some six months ago) where maybeSnike (one word xD---- sorry if it wasn't you, but //shrug) was insisting that Hilo had changed, and Spike was like, nah bro, you're crazy. But that's like, all you guys tell us, essentially, that we're sore losers, or imagination is getting the best of us during low-points. I find it to be disingenuous, but it is expected, as it's an organization, and the story must be straight. Relax, I'm not saying you guys tell stories, that's what I do -case in point: now- but rather it is a colloquial way of saying each voice representing Stake must be unified. Us plebs have varying opinions, likely as many opinions as there are people here-- but the polls suggest we think this place has changed, some for good! however -- there are many complaints, and grumbling - but management ignores it. 

Whats this regarding too? Voice or poor loyalty rewards?

I've been around since the start, I manage the forum aspect of the operations, and was the person who created/influenced the concept of two weekly challenges consistently (originally one a fortnight at best - check the challenge forums as proof) I also built pay per post and manage most of the social media communications that we broadcast, and all this as a player of the site. To say that it's difficult for me to evaluate the player sentiment at any time of Stake's timeline is a bit of a disappointment for me as I feel I have represented the playerbase rather well where applicable. I am sorry that you feel I have let you and the other players down as all my effort shave been with the player first mindset as not only does that support my friends and family (the players) but also me! I struggle to find any other site that gives back to the community financially with generosity than any other crypto gambling site, and that's with extensive research to ensure we always do it better.

I'm also responsible for ensuring the players get a medium to express their issues and problems and get those voices to the people who matter. I would consider myself to be the most proactive community manager on the site and that's due to the measurable amount of information that I get from the players to the admin regularly.

As for the decision regarding payouts for giveaways, that's a matter of support, as their responsibilities include the prize distribution and allocation. Burning bridges with the person who is here rationalising the situation and helping solve issues with player treatment and loyalty is not a productive effort in making change. Either use your voice to make the site better or continue to send attacks and me and feel better about yourself. Hopefully whatever avenue you decide can solve any issues you have with me or Stake.

[wry]

No, if you define treating similar situations similarly as fair, then no, I have never thought I've been treated unfairly on Stake.

Now does that mean that Stake has never done anything that I thought was moronic, unwise, unsound, and indicative of exceptionally poor business judgement?  Uh, no, they do that from time to time.  Stake is run by humans and so mistakes and bad calls will be made.  My personal favorite was the time they banned withdrawals unless you had deposited .01 or more without telling anyone about that requirement.  I almost made a Bitcointalk scam accusation thread about that one.

So Stake is not perfect, but what does amaze me about it is the professionalism of the support staff.  The supports are not kidding, they have to deal regularly with the absolute worst aspects of the users, the scammers and people looking to exploit the good nature of others.  While I know you may not have gotten the answer that you wanted there have been a few polite professional responses both in this thread and the complaint thread. 

I hope you'll stick around!

[irawk0]

Going to add my 2 cents in before this drama gets closed or whatever.

Stake actually treats everyone the same. Do you really think one of the biggest, if not THE biggest online casinos will endanger it's massive operation by bad PR...? Those challenge payouts are literally what the casino makes every hour or less... However they must be strict to make sure it's fair for everyone. In your case, you already know about ghost mode off requirement. If the challenge payout is that important you should've kept your ghost mode off for like a week just to be safe, if not longer. Stop making more threads for attention when one is sufficient.

As to how Stake treated me, I only have one example that's not related to actually gambling (let's face it we all lose in the long run due to house edge). I qualified for a challenge on PD a couple weeks ago, and support even confirmed my name on the list for the coupon at the end. However, when I tried to click it, I was told I didn't qualify. I didn't make a SINGLE thread about it, but contacted live chat and was told to wait, which I did. Guess what? I was planning on waiting til the coupon expired in a month, but today Vlad contacted me on PD and gave me a new coupon to use, which looks like more than the regular payout. That's how a business acts, and I'm definitely not disappointed.

Moral of the story is, don't be impatient when it involves freebies and stop pestering staff because they already work hard as it is.

[polor12]

gonna keep it short.. customer service hasn't treated me wrong, they are very helpful..Mods they're mainly dicks, power hungry, mute button pushing, No Caps saying , !rules posting nazis! except for shinjo hes cool...j/k all mods are coo and no bias..except for shinjo hes a dick..always doing giveaways and shit...j/p.. coo mod..If you feel you been treated wrongfully let it be heard..then there would be adjustments...hopefully..but if i came across that issue..lets just say we should never come to that..

[Cheetos1337]

How bmg thinks right now (Don't take this seriously pls , just a tad bit)

Hey guys I'm Jeff Bezos and just killed young children and their moms live on facebook with 2 million people watching and sold their body parts on my website! (Free shipping with Prime btw). 

Everyone: Send this libtard to prison for life. Who the fuck gives a crap if he's the richest man alive, laws are laws.

Me (Jeff Bezos): 

[Realraidengod]

nope never been treated unfair or wrongly cmon bmg we all love you here but it was a common  mistake that u didnt think about

[blueprints]

I dont think they have been unfair like with their games and site and rules. I have never felt like this site is unfair especially when it comes to giveaways. Hell quite the opposite, they are one of the most generous sites. It would make zero sense for a generous site to try and disqualify people to try and save money lol.

I do believe they want you to win as much as you want to win, at the very least with giveaways, challenges, and promos. 

[Rantly]

i feel that every day buddy.