Request statistics feature not working

[Fortunateone]

I'm having issues getting my statistics sent to my email. Is anyone else having a problem? It works once every few attempts. I find myself burning through my 5 requests quickly when it decides not to work. Just wondering if it's a me problem. 

[KatarinaDo]

Hello @Fortunateone,

Thanks for reaching out to us. 

Our team is not able to help you here. Please feel free to reach out to our Support Team regarding this matter. 

If you have any other issues, contact us again. 

Best regards,
KatarinaDo. 

[Fortunateone]

@KatarinaDo

 

Thanks for the reply! Unfortunately I already reached out to support. They were not able to provide any assistance. All they did was make sure that I'm checking all my email folders which I am. They told me they reached out to the team and they removed any email suppression. However it is still happening to me. 

Edited Tuesday at 02:59 PM by Fortunateone
@ added

[Fortunateone]

Still happening. I have to request twice to get it to send me an email. I'm beginning to think that it's not on my end. I can't be the only one with this issue. 

[KatarinaDo]

Hello @Fortunateone, 

Thanks for reaching out again and sorry for the late reply. 

Unfortunately, I can’t help you with that either.

The best thing you can do is to contact the support team and explain your issue once again.

One thing that might help is changing your linked email address. If you'd like to do that, you can contact our Account Recovery team at [email protected], and they will assist you with the email change. You'll need to go through a short verification process, but switching to a different email address may resolve the issue.

Best regards,
KatarinaDo.