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Posted

@IvanaBe 

 

Hello Ivana

I am reaching out here because I am currently unable to open a standard support ticket through the website, and my live chat is not connecting.

I have a large amount of funds stuck on my final step, and I am very concerned. I have all the relevant transaction IDs and account details ready to provide securely, but I need an official ticket opened or a direct link to a support agent who can review my account history.

Could you please assist me in getting this escalated to the support team so I can send them my transaction data privately?

  • Community Manager
Posted

Hello!

Please write an email to [email protected] and the team in charge will take care of the issue.
There is no need to post multiple posts about the same issue.
Thank you.


Kind regards,
IvanaBe

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