What in the f**k?

[rebol]

So for the third time stake stole my balance . i was playing plinko just now and was doing the plinko challenge once i realized i hit the 260x i stopped . then went to hilo tried to make a bet and it said i dont have enough balance to do that. I dont get it because my account holds .19. And i was just trying to make a bet of .001 so i contact support and said hey whys this happening and their like o you bet it all on blackjack and i didnt . i had 2fa enabled and everything they just said their sorry . wtf sorry isnt doing shit so basically my balance just magically dissapeared . this is the 3rd time this has happened . a few days ago it happened. I didnt have 2fa but now i do . i took all necessary precautions and still . Not sure what to do but it is very depressing . so hopefully someone in charge of stake.com reads this and can help stop this all together and hopefully give back my balance or at the very least my last deposit .05 thanks goodluck and be very careful. 

Thnks again 

Im out

[Flan]

The only way to stop this, using 2FA security. Seems your account being compromised by other people. Do you make a crosscheck with support about the device you used when login at Stake? Also, do you change your password before? 

[rebol]

I have 2fa yes and i yes i just changed my password the other day this same thing happened .i asked but they just didnt seem to care . just told me basically its my fault after i took all precautions. Idk i was just hoping that they held themselves to higher standards and would actually help for once

 

[Flan]

8 minutes ago, rebol said:

I have 2fa yes and i yes i just changed my password the other day this same thing happened .i asked but they just didnt seem to care . just told me basically its my fault after i took all precautions. 

We can't do anything about your accounts if you still having this issues, the coins also irreversible after you doing the bet. I'm only suggestion to doing one of these before playing at Stake : You can clean your cache, or any credentials auto-fills removed for a while. Make sure to clean your pc/phone or disabling remote control that making people can steal your password. 

Anyway, you should ask to support about the IP Address that being used, like who is the bad guy from? Is that from your own house, or it was a hacker from another country? Because we never know, and some of these can be a possibility of your family/friend/else that really close to you. 

[Katarina]

Hello.

If you see your balance "disappear", as you call it, check the sent tips/rains, last bets, and of course withdrawals. If you cannot find anything there, contact us on Live Support chat or email: [email protected]. We will surely tell you where your balance went.

And yes, you did play those funds on Blackjack, I can share the bet IDs if you are fine with that.

You, players, need to understand that your accounts are your own responsibility and you need to make it as secure as you can. You also need to be careful what you are using on your devices, what extensions are you are installing on your browsers, which scripts/bots will you use, whether you left your account logged in on some other device someone could have access to, and so on.

2fa in not mandatory, but we surely recommend having it enabled. What is also making your account safer is having a strong password, not used on some other website.

If we can help in some other way, please let us know.

Kind regards!