Non Credited Deposits (Coin Exchange)

[John073187]

Good day to everyone, 

Anyway i just want to share what I've encounter with support staff and especially the site itself. but before anything else i just want to remind everyone that this is just base on my experience and i have no other intention in posting this issue.

well it goes like this, last may 15th i deposited 0.03 ETH that is exchangeable via coin exchange to doge coin and i was actually shocked because the transaction was not credited to my stake balance after an hour, cause usually it only takes a minute until it tooks me 5 days waiting for it. i have talk to someone from the support but the support says that coinswitch took a lot of time and it will just be credited to my account. maybe they though that i am new to it but i am not, cause i always use that coinswitch often hahaha.. then after that ETH price went high and still i was waiting for that deposits and here comes the time i had contacted the support and asked again regarding that issue and the lady said that it was already sent to me as a bonus by Eddie.. which drawn a big ????? Question marked to me until now..  My question is, a deposits will always remain as a deposits and if it will be given as a bonus or sent together with the bonus well it should be informed to the concerned person like me,. and i dont see any transaction that Eddie sents me a 0.05 ETH bonus in which the only bonus i got are those bonuses that was sent through emails by stake., and as a VIP member of this site i think everyone has it's bonuses receives cause that is really part of the benefits of the player and that cannot be a bonus because of the pending deposits and non credited deposits of a person.  also i only sent 0.03 eth to exchange through doge coin and not ETH or 0.05 ETH also, i never got any personal bonus from eddie that cost around 0.05 ETH. so to cut the story, base on what i had been experiencing with this people from the support are, first they dont have the proper knowlegde in handling customer service or dont have the tools in writing a report and escalating the issue to someone that could handle it better in a way of resolving the issue and not just by making stories to be the reason of the complain. they are making me like an idiot. there for the company has no assurance that the money we are depositing could also lost like our capital. there for it is also not safe to use some of their tools or platform cause worst come to worst it wont be credited anymore and it will be lost. 

so please i am asking my deposit to be credited to my account and dont tell me that it is a bonus,. be fair Eddie and also the support deposits is a deposits and not a bonus and i havent got any personal bonus from Eddie since then... stop making stories..

 

John073187

[williamshennie9]

Did you even try and contact live support about this? And also, you do know that Eddie isn't directly involved with the coin exchanges right? Maybe if you took the time to look what section you were posting in too, that would make people take you a bit more seriously.

[John073187]

6 minutes ago, williamshennie9 said:

Did you even try and contact live support about this? And also, you do know that Eddie isn't directly involved with the coin exchanges right? Maybe if you took the time to look what section you were posting in too, that would make people take you a bit more seriously.

yes i did contact live support, and also this is my second time to post and as far as i know that i had posted in the right section as this is generally gambling discussion. all i wanted is to inform the public.. thats it..

 

[rajamishra]

hello friend its usually not happen till now  with me but still its issue with you ,hope it resolve when its directly taken care of eddie.hopefully so soon this issue resolve . good luck buddy 

[John073187]

Just now, rajamishra said:

hello friend its usually not happen till now  with me but still its issue with you ,hope it resolve when its directly taken care of eddie.hopefully so soon this issue resolve . good luck buddy 

Yes friend i hope that this will be resolve soon,. i think this is a big issue for someone like me who always ends up with losing money. this was actually a hard earned money and putting in gambling, but res-assured i am not blaming anyone with what i am losing in gambling, but losing money for not crediting my deposits is a big issue and hard to accept for me.

[Kate]

Did you see that everything  went right on the transaction confirmation and the wallet that you have deposited to was correct ? Or was it wrong ?

[williamshennie9]

2 hours ago, John073187 said:

yes i did contact live support, and also this is my second time to post and as far as i know that i had posted in the right section as this is generally gambling discussion. all i wanted is to inform the public.. thats it..

 

I couldn't find your second post about this anywhere on the forum  Also, the amount you exchanged is not a lot, I highly doubt Stake would risk their entire reputation to steal 0.05 eth from you.

[Shaniqua]

yeah i think this topic may perhaps be more suitable in the support section of the forum, or issues and complaints. but then again... support chat woudl be faster

[laron]

I think there are many who suggest contacting the support for more details because the support is aimed at this kind of thing, if I want to exhange I hope the stake will add the system in the future

[polor12]

you have your transaction record right... to where you sent it.. if is received already then there shouldn't be no reason for them not exchange it.. but in the other hand.. you said you not a new player.. why didn't you just use the Dinabot... even though is only third party you get it instantly.. i know you seen it during chat...you seen how many people used it.. im not saying anything wrong am i... days for deposit... that is kinda too long for any transaction.. bch takes long but not that long.. as long you have your transaction record.. there can't be no reason at all for why is not added to your account yet..

 

[John073187]

8 hours ago, Kate said:

Did you see that everything  went right on the transaction confirmation and the wallet that you have deposited to was correct ? Or was it wrong ?

Yes i checked with it everything and there was no wrong with the transaction cause the support had located it before and checked it and what they told me is to wait cause it will just be credited on my balance.. 

[barbaris]

I think this is an isolated case and you just had no luck. I think that everything will be decided and you will receive your deposit.

[bmg]

I sure hope this gets figured out for you.  Did you get your transactions page?

[nattekut]

Pitty for this issue. I am sure he this al is based on a misunderstanding. I have done multiple transactions and never got any issues. and if there were minor issues they were always resolved within minutes. So for me personally I am more than happy with owners, support ,moderators and the site in general

[sheenazbay]

I have never experienced this problem here. but I have experienced it on other sites. but within 24 hours it was resolved. I have done many transactions and have never experienced a problem. and if there is a small problem, it must be resolved in 24 hours.

[FotisNt]

just go to livesupp they can easily recheck it. maybe it got stuck on any pont