hell696969 Posted August 7, 2017 #1 Posted August 7, 2017 Like in the other thread where it says unresponsive buttons i had a similar issue except when i bet it would not let me cashout. i was spamming the button at 1.15x and the game crashed at 1.6 and i lost. I'm not asking for my bet back but still should look into it....
Tryout Posted August 7, 2017 #2 Posted August 7, 2017 (edited) Do you have any screenshots to show @hell696969 ? If so, please include them in your topic as it will give the developers a better indication of what you mean Edited August 7, 2017 by Tryout
hell696969 Posted August 7, 2017 Author #3 Posted August 7, 2017 (edited) 5 minutes ago, Tryout said: Do you have any screenshots to show @hell696969 ? If so, please include them in your topic as it will give the developers a better indication of what you mean I got mad and rage bet the rest of my btc after but this is the bet https://gyazo.com/0df1e1b867033c3c145f8a7d788bf56c The button was just light color and unresponsive. Similar to bustabit turning grey and unusable Edit: my first thought wasnt to screenshot it while it was happening as i was trying to get it to cash out Edited August 7, 2017 by hell696969
Tryout Posted August 7, 2017 #4 Posted August 7, 2017 13 minutes ago, hell696969 said: I got mad and rage bet the rest of my btc after but this is the bet https://gyazo.com/0df1e1b867033c3c145f8a7d788bf56c The button was just light color and unresponsive. Similar to bustabit turning grey and unusable When did this happen ?
hell696969 Posted August 7, 2017 Author #5 Posted August 7, 2017 2 minutes ago, Tryout said: When did this happen ? my bet history says 05:48
Pantomath Posted August 7, 2017 #6 Posted August 7, 2017 it sounds really bad, yeah me too face sometimes unresponsive. hope dev team will look into it.
Tryout Posted August 7, 2017 #7 Posted August 7, 2017 I hope the devs can get into this soon, nice find.
BlongBling Posted August 7, 2017 #9 Posted August 7, 2017 Attempted cashing out near 1.45 area, button greyed out like the game was ending and ran til bust. Not really concerned with the 303 sats, just wanted to note a problem with the game before full launch. Bet is listed below for reference, didn't think to screenshot and wasn't really enough time to launch OBS. chartbet: 25,893
hell696969 Posted August 7, 2017 Author #10 Posted August 7, 2017 If you see my thread i had the same issue except with a 0.005 bet
BlongBling Posted August 7, 2017 #11 Posted August 7, 2017 Had another issue with Chart Bet where after crashing, it froze and would not ready the next game. http://prntscr.com/g5hgcl
ktfor57 Posted August 7, 2017 #12 Posted August 7, 2017 8 minutes ago, BlongBling said: Attempted cashing out near 1.45 area, button greyed out like the game was ending and ran til bust. Not really concerned with the 303 sats, just wanted to note a problem with the game before full launch. Bet is listed below for reference, didn't think to screenshot and wasn't really enough time to launch OBS. chartbet: 25,893 well it has happened with me so I immediately refreshed the page.
Tryout Posted August 7, 2017 #13 Posted August 7, 2017 Ran into a similar issue myself however it auto-corrected itself and I was able to play it again. Weird
Tryout Posted August 7, 2017 #14 Posted August 7, 2017 This issue has been a common one today, I hope the developers get around to fixing it soon.
Carollzinha Posted August 7, 2017 #15 Posted August 7, 2017 There is a bug happening when we have Auto Cashout enable... it shows (in grey) the same payout as we did cashout (sometimes the next cashout next to the one we used) instead of the Crashed payout, as normally
Bes19 Posted August 8, 2017 #16 Posted August 8, 2017 It happened to me twice last night. I kept on clicking cashout but it didn't work. So i have no choice but to wait until it crash. Darn
Forum Admin Dan Posted August 8, 2017 Forum Admin #17 Posted August 8, 2017 8 minutes ago, Bes19 said: It happened to me twice last night. I kept on clicking cashout but it didn't work. So i have no choice but to wait until it crash. Darn 17 hours ago, hell696969 said: Like in the other thread where it says unresponsive buttons i had a similar issue except when i bet it would not let me cashout. i was spamming the button at 1.15x and the game crashed at 1.6 and i lost. I'm not asking for my bet back but still should look into it.... Do you guys have any bet ID's? This is an incredibly serious issue and we would like to address this. Does this occur on a certain browser or operating system? Is the cash out button like that form the moment the wager occurs or only when it is getting closer to the bust amount?
Forum Admin Dan Posted August 8, 2017 Forum Admin #18 Posted August 8, 2017 Could you please explain a little more if possible @Carollzinha? Or perhaps just rephrase what you said.
Bes19 Posted August 8, 2017 #19 Posted August 8, 2017 5 minutes ago, Dan said: Do you guys have any bet ID's? This is an incredibly serious issue and we would like to address this. Does this occur on a certain browser or operating system? Is the cash out button like that form the moment the wager occurs or only when it is getting closer to the bust amount? I only have screenshot of it on where the "cashout button" is in light color.Also is it normal that chartbet is in very small size like this.
Forum Admin Dan Posted August 8, 2017 Forum Admin #20 Posted August 8, 2017 Currently we have known issues related to android devices. We suggest using others if possible.
Forum Admin Dan Posted August 8, 2017 Forum Admin #21 Posted August 8, 2017 I am merging all the chartbet topics related to cash out not working. We are trying to solve this issue immediately. Can we please have what OS and Device you are using. Also what browser would help to. For users who experience this issue, does it only occur when you have an auto cash out value set?
Forum Admin Dan Posted August 8, 2017 Forum Admin #22 Posted August 8, 2017 Does this only occur when auto bet is enabled?
hell696969 Posted August 8, 2017 Author #23 Posted August 8, 2017 (edited) 44 minutes ago, Dan said: Does this only occur when auto bet is enabled? I use google chrome on windows. My bet where it happened was chartbet:18,824 here is my screenshot of the bet afterwards i didnt think to take one during. I also did not have auto bet enabled. https://gyazo.com/0df1e1b867033c3c145f8a7d788bf56c Sorry for my late reply i was at work Edited August 8, 2017 by hell696969
Carollzinha Posted August 8, 2017 #24 Posted August 8, 2017 1 hour ago, Dan said: Could you please explain a little more if possible @Carollzinha? Or perhaps just rephrase what you said. Well, I have no idea how to explain it in other words.. just it does auto cashout normally and then the grey message won't show the "Crash" payout but the payout we did cashout.. just it won't show us at how much it did crash unless we hit the "Skip" button (it will not even keep growing the chart, everything stops)
Bes19 Posted August 8, 2017 #25 Posted August 8, 2017 This really pissed me off. I click cashout on 19x but it still continue until it crashed. That feeling when you are about to win but you lose because button is not working. I am playing on android phone Samsung galaxy Note 3 and sometimes on Note 5 and on Google chrome. This usually occur when you put a limit cashout on auto. So upset!
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