Stake live support video call/voice chat

[Thepug]

Sometimes, it can be difficult to represent your opinions, views or problems in a single text chat. It may be easier for you to talk instead of trying to type out what you are trying to say.

This is why I think that a live video call or voice chat would be a good development for the site. Of course, everyone wouldn’t have to do this in the future, but there would be the option for people to do this.

Even when the support type back to you, it can be difficult to fully understand what they are saying and sometimes you may get confused. Also, a live call can make responses easier as speaking to someone takes less time than typing something out.

If Stake decide to peruse this in the future, I’m sure that it would satisfy the needs of many people  

Would you guys want this or do you prefer the live text option?  

[Seoulmate]

Text based support is far cheaper as you can use bots to automate responses to most common questions.
A good customer suppport agent can deal with many multiple text chats at the same time, but cant be on multiple video calls.
Then there is the issue of recording all interactions in case of dispute.
Then how to search previous intereactions.
There is the difficulty of understanding accents, audio problems, dropped calls.
Stake would have to triple their staffing (more probably) to maintain anywhere near the same level of support.
Higher staffing costs = reduced budgets for other features such as booster/ rake back/ bonuses etc

 

[Thepug]

18 minutes ago, Seoulmate said:

Text based support is far cheaper as you can use bots to automate responses to most common questions.
A good customer suppport agent can deal with many multiple text chats at the same time, but cant be on multiple video calls.
Then there is the issue of recording all interactions in case of dispute.
Then how to search previous intereactions.
There is the difficulty of understanding accents, audio problems, dropped calls.
Stake would have to triple their staffing (more probably) to maintain anywhere near the same level of support.
Higher staffing costs = reduced budgets for other features such as booster/ rake back/ bonuses etc

 

I’m not saying there should be the removal of text chat. I know many people that are dyslexic and it would be easier for them to talk to someone on the site.

It isn’t as simple as to say that text live support is ideal for everyone. We all have our differences and preferences, which Stake could accommodate for in the future.  

[Seoulmate]

2 minutes ago, Thepug said:

I’m not saying there should be the removal of text chat. I know many people that are dyslexic and it would be easier for them to talk to someone on the site.

It isn’t as simple as to say that text live support is ideal for everyone. We all have our differences and preferences, which Stake could accommodate for in the future.  

Sure as long as you are willing to pay for it there's no problem.

[Thepug]

2 minutes ago, Seoulmate said:

Sure as long as you are willing to pay for it there's no problem.

I’m sure that it will cost a lot less than what you are thinking if. Due to house edge, Stake can rely on profits and used retained earnings for this. Over time, they may see an increase in users, meaning that more people play on the site and Stake collect more money back from this House Edge.

[weswayahe]

I will still use text balloons to communicate with support. because my english is bad. beyond that I don't have the confidence to talk to strangers that I don't really know. it will definitely be an awkward chat hahahaha

[iamsheikhadil]

I don't think it is necessary but it would be actually nice because let's be frank we all want to video call the beautiful support team of stake but texting is also a good method and faster. It allows them to handle multiple tickets at the same time.

[cukup2]

good idea and maybe in the future this will be done, is it better when we ask the support directly ask WA number so that I can directly video call, but maybe for now I prefer to type when making a complaint

[jualid]

I'm not sure about that lol. Most of live supports on casino or on any site usually are using the chat one. I never saw the video one, i don't think stake will implement that on stake.

[bodke1992]

Text support is enough to solve our queries.
Don't know what kind of queries did u face which u can't explain in words.

and handling more than 1 user via video chat is not possible.
 

[Ali saher]

I use stake last 10 months and I think in text fine stake support team do good job and reply fast solved problems very fast,

But this is a nice idea if stake start video call or voice chat then I think so easy to ask anything 

[Jeazelle]

I really like this idea video call to support haha

[htetaungxx]

We don't really need to chat with support as voice/video I think. because most of people can writing pretty good but can't talking well I think and as video is really no to to chat with them  , as my opnions.  

[Aazzah]

hey thepug.

I think that the voice chat feature for the support will never happen. There will be many many people abusing it and doing it for a joke... Yeah it can be hard discussing opinions and problems, but it wont make it any more easier speaking. It would be a cool feature but I don't think its necessary

[wngo123]

I agree that sometimes it's much easier to describe the problem using voice instead of text. Sometimes it's a lot of writing. So maybe voice could be added. but Video is completely not necessary in support unless they would show you screen from stake and show you how you can fix the problem but i think that would be asking too much, and would increase waiting time for support. 

[sheenazbay]

in my opinion a live video call or voice chat will certainly be a good development for this site. But not everyone can do this in the future, this is related to language, not everyone here can speak English, and I'm sure some people will still choose to contact support with text, because they can be helped with translators

[niki014]

i think voice chat would be cool yeah
sometimes i have hard time saying what i mean by writing 
and when i do it just looks weird and makes no sense 
while u are on phone u can explain what u mean D: like better 
so it is a + vote from me  

[zulfandina]

I think it's good if there really is a facility to chat directly with the support. because sometimes complaints of problems passing text messages are sometimes difficult to understand by some people, or it could be due to a misunderstanding in the meaning of writing. I think it will be very useful for stake and the community in the future

[Mirela]

On 11/21/2019 at 12:22 AM, Seoulmate said:

A good customer suppport agent can deal with many multiple text chats at the same time, but cant be on multiple video calls.
Then there is the issue of recording all interactions in case of dispute.
Then how to search previous intereactions.
There is the difficulty of understanding accents, audio problems, dropped calls.
Stake would have to triple their staffing (more probably) to maintain anywhere near the same level of support.
 

I absolutely agree with this. ^

I'm sure there are some of you who would find it easier to have a voice call with support, but all the points given above by Seoulmate are exactly the reasons why this wouldn't be a good idea.

It's not my call to make, of course, but as someone that does this work, I believe that having voice calls over chat would slow down the efficient problem solving. There are many times when we have to check previous conversations in order to quickly solve an issue, or when something's out of our jurisdiction we have to forward it to be checked, etc., it's much easier to do this when having a chat with a person; and many more reasons why chat is better than a voice call. 

Also, I'm 100000% sure that having this option would lead to abuse.  

[CryptoBoss1]

Nice, great idea and maybe in the future this will be done, is it better when we ask the support directly ask WA number so that I can directly video call, but maybe for now I prefer to type when making a complaint.
 

[Gilan066]

Hello everyone gilan066 here 

 

I will still use text balloons to communicate with support. because my english is bad. beyond that I don't have the confidence to talk to strangers that I don't really know. it will definitely be an awkward chat hahahaha

[Ayesha0770]

I think this is a good idea but what I see on the comments are not. Well it will all be decided in stake who knows it might be implemented or the opposite I mean stake support handle so many tickets so I don't really think adding video call will slow down their work 

[CryptoBoss1]

am not so sure about that tho. Most of live supports on casino or on any site usually are using the chat one. I never saw the video one, i don't think stake will implement that on stake.

[wngo123]

Let's be honest. Some just would like to video chat on voice with some sexy support girls here and that is the only reason they want video support  As I said earlier it is absolutely not needed. However maybe voice as emergency when you can't access the website or something then maybe skype call? I think that would not hurt.

[davinmark]

I dont think live support is really necessary , because Supports Stake always give a fast response and also they already give a details (very detail) explanation about what we ask. so i think there is no need to do with Live Support Video