Weekly coupon correct?

[wszechmogacy]

When Asked support he show me my bonus weekly is 14 $. 

But when claim coupon i received 8 $.... 

And support talk is correctly. Any one have that situation ?   

[Maja]

Hey there @wszechmogacy! 
 

The bonuses section in the statistics that we are sending to the users does not include only the weekly bonus that you have claimed or that you are going to claim, but it also includes rakeback, rains, reloads, monthly bonuses, as well as the bonuses that you are receiving from us while leveling up in the VIP program. So, in this column where you can see your weekly bonuses, you have that bonus of $8 that you received last week plus the additional rakeback, reloads and rains that you have claimed/received during last seven days. 

Let me know if you need some further explanation regarding this issue.  

[wszechmogacy]

 

So please tell me how is the weekly bonus calculated? Are you sure there is a diagram? how many% of the turnover on gold

[Maja]

All VIP levels have their base amounts and those base amounts are increasing as you level up in the VIP program. Apart from the base amounts, you are receiving bonus that is based on your wager for the past 7 days, but as you already know, marketing team is sending those bonuses and we are not familiar with the formula that they are using for calculating them.