1vgvgvgvgvg1 Posted November 28, 2020 #1 Posted November 28, 2020 Does the customer need to apply to get a refund or is he supposed to get the coupon-link automatically by email/customer-support-chat? I'm talking about this promo: https://promotions.stake.com/ucl-multi-insurance/ or other sportsbook promos in general from the main promo page: https://promotions.stake.com/featured/
jinand Posted November 28, 2020 #2 Posted November 28, 2020 I was wondering the same, they said it could take about 48hrs to be credited. Same here waiting for a better answer.
TheGreenTree Posted November 28, 2020 #3 Posted November 28, 2020 Support reaches out to you with the coupon within 24 hours usually if you have an eligible bet. You don't have to apply for it. I have got money back on NFL games couple of times.
halyos Posted November 28, 2020 #4 Posted November 28, 2020 sport:4621899 I think I qualify for that too, haven't been contacted yet.
jinand Posted November 28, 2020 #5 Posted November 28, 2020 I contact support and they told me to wait upto 48hrs
1vgvgvgvgvg1 Posted November 30, 2020 Author #6 Posted November 30, 2020 For the above mentioned promotion I didn't get any message/notification from Stake. After ~52hrs I contacted the support and got the coupon-link to claim my money. I don't know when I would have been contacted otherwise. My problem now is - I'm just not sure if I need to mark down and set a reminder for every single promotion bet I make or if I can trust in Stake to make it properly. I know they won't scam a customer for the 5 bucks like in my case however if the internal system is faulty or not well designed it may lead to some unpaid promos and unhappy customers. I don't have a problem with not automatically receiving it and applying for it - I just need to know if it's the case that I'm supposed to or not...
Blakcy88 Posted November 30, 2020 #7 Posted November 30, 2020 2 hours ago, 1vgvgvgvgvg1 said: For the above mentioned promotion I didn't get any message/notification from Stake. After ~52hrs I contacted the support and got the coupon-link to claim my money. I don't know when I would have been contacted otherwise. My problem now is - I'm just not sure if I need to mark down and set a reminder for every single promotion bet I make or if I can trust in Stake to make it properly. I know they won't scam a customer for the 5 bucks like in my case however if the internal system is faulty or not well designed it may lead to some unpaid promos and unhappy customers. I don't have a problem with not automatically receiving it and applying for it - I just need to know if it's the case that I'm supposed to or not... I asked the same question, it hasn't been 48 hours yet
Tennis123 Posted November 30, 2020 #8 Posted November 30, 2020 Promo should just pay instantly, hopefully they accommodate for that in the future if they are gonna advertise it that hard. Still waiting too
mr.Anonymous Posted December 10, 2020 #9 Posted December 10, 2020 i never get promo without writing them
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