ippo77 Posted January 3, 2021 #1 Posted January 3, 2021 Hello, I am a new user of stake casino and I am trying to make my first withdrawal. I have some money in xrp but when I go to withdraw them from wallet an error message appears stating "Error: You are not allowed to do that". I have completed my verification, and when I contact in the live chat they ask me to email them to : accounts.stake.com I have done that and in the chat they said they are "hopefully" going to answer me in the next 48 hours. However, considering the volatile nature of xrp nowadays I would like to withdraw my funds now. Do you have any ideas on why that error messagge is coming up and how I could possibly solve the situation?
chadktt Posted January 3, 2021 #2 Posted January 3, 2021 How much xrp do you have ? Minimum would be 50 xrp
ippo77 Posted January 3, 2021 Author #3 Posted January 3, 2021 This is not the problem. I have more than that, thank you for the answer anyway
Dan Posted January 3, 2021 #4 Posted January 3, 2021 Hi @ippo77, Can you please confirm the email address you emailed? accounts.stake.com is not a valid email.
ippo77 Posted January 3, 2021 Author #5 Posted January 3, 2021 Hi @Dan, I meant [email protected]. This is the email the guys in the live support pointed me to message. And the even worse part is I have to sit tight and watch ada, which is what I would have converted my xrp to 😭😭.
Stevenwonder Posted January 3, 2021 #6 Posted January 3, 2021 I get the same message. But not from stake. It comes from my brain. And then I bust.
ippo77 Posted January 4, 2021 Author #7 Posted January 4, 2021 Hahahahahaha @Stevenwonder, that's another reason I want this matter to be solved as quickly as possible. I know my self. I AM gonna lose the winnings in the next 48 hours
Raikage Posted January 4, 2021 #8 Posted January 4, 2021 15 minutes ago, ippo77 said: Hahahahahaha @Stevenwonder, that's another reason I want this matter to be solved as quickly as possible. I know my self. I AM gonna lose the winnings in the next 48 hours Let me guess!? U already lost it🤣
Dan Posted January 4, 2021 #10 Posted January 4, 2021 Thanks @ippo77, I'll have someone look into your issue today.
ippo77 Posted January 4, 2021 Author #11 Posted January 4, 2021 Thank you so much @Dan! My stake username is ippo77 like I have it on the forum!
Dan Posted January 4, 2021 #12 Posted January 4, 2021 Yep, you will receive an email shortly regarding your withdrawal issue.
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