Be warned when the site lags

[ktv]

I am in the middle of a blackjack hand.  A large hand (for me - $139)

I am dealt 12, the dealer is showing a 2.

I click hit.  Nothing happens.  Buttons are not available - for 30-60 seconds.

The buttons re-appear.  No card has been dealt.  So I click hit - again.   30-60 seconds.   Nothing

I do it again once more.   No cards show.  So I go to support.   Support indicates there's a site problem and the developers are on it.

Chat is filled with people complaining - so I know it's not just me.

After a while - people seem to indicate things are back to normal.  So I return to my hand.  Still only showing 12 vs. Dealer 2.   I click hit again - this time I get an error "ERROR: Game not Found"

My only recourse is to refresh.  The bet has been lost.   When I go to the hand history.  The first hit dealt me an 8.   So I have 20 vs dealer 2.    My next "hit" apparently drew a 2 - which made it a bust.  My 3rd "hit" - was not dealt (even though the hit button still appeared) - which obviously drew no card.

Initially - support said "Since you lost your connection to the site for a short moment" and offered me nothing.    20 vs 2 - no SANE person would continue hitting.   I was livid.  A new agent appeared - told me how even when the site is having issues, you need to assume that it will deal the cards - even if no cards appear and to contact support.

Eventually - I was credited back the hand (which more than likely was a win, but I guess I'll take the push).  But was cautioned that in the future - if you press a button and nothing happens - it actually does happen, you just don't get to see it.

Here's the hand https://stake.com/?iid=house%3A34804085438&modal=bet

 

I should add.  When I first joined (like 1.5 weeks ago) - I had been playing for years at another casino.   The bonuses here are great.  The games are fast play - which I love.

But I made an obvious misclick error.  I pressed double down instead of stand (the buttons are right on top of each other - and I had been playing for hours).

This was my fault - but no casino that understands blackjack would not either stop a person - or at minimum warn them.   I got nothing.   It was my fault - so I felt stupid for losing the double bet ($75 x 2) - but tonights issue was  not my fault - and the inference originally that it was, really bugs me.