Hi-lo glitch. Need help.

[swiperthefox]

Hello everyone, 

On Wednesday I played Hi-lo and I enjoy playing this game a lot. I mostly play low/high cards, not the ones in between. I've been playing this game for almost 2 months now on consistent bases. Most of the time I play one card and then cashout (for wagering purposes). 

I noticed a glitch. This happened the same Wednesday. I got an Ace as initial card. Options were Higher or same (no higher/same or lower/same options with King and Ace). I obviously picked higher. To my surprise the system played 2 cards instead of 1. The card after the Ace were 6 and 5. Although I picked Over only once, it used my pick twice. This was a glitch to my understanding. bet id: casino:39237117139

I went into the live chat and reported this issue. The person accused me of using a bot, while my only intention was to report the issue and make Stake solve it. I didn't want this to happen to anyone else. In my opinion, this evidence wasn't strong enough. Since it looked like a genuinely loss. 

The next day (yesterday)  I played the same game again. And the same thing happened again. But this time the initial card was a King, followed up by 9 and 9. I obviously picked 'lower'.  That's when I started to be really concerned. Because even if it was my own fault. 9 followed by a 9 is never a loss. Because the options with 9 are: higher/same and lower/same. Either way, it should be a win. But it wasn't... here is the bet id: casino:39399354983

Just like I did on Wednesday, I went into the live chat again and reported the issue. But this time I did have the evidence to prove it wasn't just a loss. But again... Stake accused me of using bots. Saying that the options in the game are different when someone is using bots. So with a 9, there is an option of only Lower as well and not lower/same. That's what they told me. 

I didn't use any bots and I read into these bots (on stake forum). Bots are used on desktops. I never played on desktop. I have always played on my phone. Stake can check the login history even.  I looked more closely to the bet id's and I saw that with the second pick, there is no equal sign between the cards, only higher/lower (arrow pointing up or down). 

Example of initial card 9 and 6 with the options picked in the 'glitch' bets: casino:39504771431 and casino:39504042388

As you can see, the icon between the cards show an 'equal' sign as well. 

My question to you is... How do these bots work and can bots change the options in the game itself? For example: 9 as initial card and having the options higher and lower, instead of higher/same and lower/same. The support is still blaming me and I want to prove that I'm not at fault in this. It is a genuine glitch. 

Thanks for your help in advance... 

 

Here is a link to the screen recording of the yesterday's occurrence. Proving that I was playing on the phone: https://we.tl/t-fO5vcQBjpZ

[Octoberian17]

Wow that's obviously a glitch.

I think the support or the technical team can easily check this one no question about it and if its on my part with high bet amount i will do the same thing to report and complain it.

You can send a decent email to them with your explanation and for sure they will investigate this one.

Good luck to you and more winnings to come.

[swiperthefox]

5 minutes ago, Octoberian17 said:

Wow that's obviously a glitch.

I think the support or the technical team can easily check this one no question about it and if its on my part with high bet amount i will do the same thing to report and complain it.

You can send a decent email to them with your explanation and for sure they will investigate this one.

Good luck to you and more winnings to come.

Thanks for your reply. I already did. Their reply was: There was a double-check with our superiors, but the answer is the same. I am sorry but we are not able to help you....

I'm very disappointed in Stake. All they did is pretty much blaming me for something I didn't. My screen recording clearly proves I'm  playing on the phone and there is no way that I can use a bot on my phone. I looked into it after support mentioned it, and a bot can only be run on a computer.

[Dan]

Hello, this issue is under investigation. If anyone can provide a screen recording of this issue in action that would be greatly appreciated so that we can diagnose the problem.

[swiperthefox]

6 hours ago, Dan said:

Hello, this issue is under investigation. If anyone can provide a screen recording of this issue in action that would be greatly appreciated so that we can diagnose the problem.

Finally after 3 months the tech support comes to the conclusion that I'm right. I have been accused by the live support and tech support for using bots, while I never used them. They were not willing to even check any of the details I provided. They looked into it today, something they should've done months ago. 

Offering me a refund for my 2 example bets, which are only 2 out of a big bunch. And asking me to re-produce this glitch and screen record it. So I will get a generous bug bounty. Is this some kind of joke? How about offering me a big compensation for falsely accusing me? Not once, but a bunch of times...  I have played this game from January till April (when I encountered this glitch/bug) every single day and this glitch happened pretty much every long hi-lo session. 4 whole months and I wasn't able to prove anything, until I checked the bet id with King and Ace (as initial card). Me sending in 2 example bets with King and Ace doesn't mean it only happened twice. Go check the chat history and how many times I've been there. And also check all my hi-lo bets and look for irregularities by the system. Not several... Go check all of them. 

I told the live support from the start to looking into it and come back with a real reply, instead of accusing me for some nonsense...  If they've listened to me, this issue would've been solved long time ago. But they never did anything for me. 

The other thing I'm worried about is... How many other players have encountered this glitch? Probably they thought it was normal and they couldn't do anything about it, without solid proof. Pretty much like me at the start. I honestly hope Stake will offer all these players a compensation for the losses caused by a glitch of their own system. 

[v1rtu0s]

This is worrying. Can we get some Stake-Officials in this thread to answer to this?

I've never heard of this. Options are different if Stake thinks you're botting? In which games? How is Stake determining this? How do I know they're not genereously applying their standards to gain an even bigger edge and therefore revenue? 

 

[swiperthefox]

21 minutes ago, v1rtu0s said:

This is worrying. Can we get some Stake-Officials in this thread to answer to this?

I've never heard of this. Options are different if Stake thinks you're botting? In which games? How is Stake determining this? How do I know they're not genereously applying their standards to gain an even bigger edge and therefore revenue? 

 

Yes they explained to me that the options are different when you're using a bot. But I never used bots. I told them from the start and they can easily check the device I use. They checked the bets individually and found out that 2 actions were made at the same exact time (identical timestamp), which is impossible to do by any player. It's the system repeating the first input (players decision) twice. That's the glitch. 

[ltcDaddy]

18 hours ago, swiperthefox said:

Yes they explained to me that the options are different when you're using a bot.

Yikes. Regardless, thank you for following up on the forum about this. The fact that they never went past the surface on a bug report and just said you were wrong (multiple times) really gives me faith in the system.

[Dan]

20 hours ago, v1rtu0s said:

This is worrying. Can we get some Stake-Officials in this thread to answer to this?

I've never heard of this. Options are different if Stake thinks you're botting? In which games? How is Stake determining this? How do I know they're not genereously applying their standards to gain an even bigger edge and therefore revenue? 

 

All games are provably fair. You missed the point here, an interaction was made with the API, the term bot is generically used when an interacted in the logs was done outside the scope of the stake domain.

Either way, the issue was isolated to be due to hitting the rate limit. The player was using a highly congested VPN and the response of the first card bet didnt visually generate on the players end because the server refused to send them the result of the first bet. It wasnt until the rate limit was removed and the player made a second bet that both interactions came through visually.

If the player had of reloaded the page, they would have visually seen the current state of the game. We are going to implement a fail safe feature that lets a player know when the rate limit has kicked in and that their game state is out dated.

This issue has now been resolved with the player.