Stake account hacked

[Guest hants1990]

My account was hacked today with 5k funds withdrawed from it from a mexican ip adress, i did my first big deposits today and instantly im hacked, i didnt get to set up a 2fa yet, is there anything i can do to get my funds back, i have the adress they were withdrawn to or have i just lost anything with no chance to get it back?

[GetuxZ]

When the funds are outside the stake, I'm not sure it can come back. 

[reenuei]

money is gone dude... you have to activa 2fa.. 

[Guest Also been hack]

On 5/4/2021 at 2:25 PM, Guest hants1990 said:

My account was hacked today with 5k funds withdrawed from it from a mexican ip adress, i did my first big deposits today and instantly im hacked, i didnt get to set up a 2fa yet, is there anything i can do to get my funds back, i have the adress they were withdrawn to or have i just lost anything with no chance to get it back?

today the same thing happened to me, How did you solve your claim? Or were you reimbursed the money that was stolen from you? I tried calling and I texted the live support to no avail. HOpe they fixed your problem and that they can help me as well.

[Tristan]

Hey,

Unfortunately there's nothing we can do here. This is why setting up 2FA is paramount for account security. If you've used your API key anywhere, i highly recommend you clear/remove device for all your "sessions" under settings. I also highly recommend scanning your device for malware/viruses and changing any passwords associated with your account/email.

[lordsgc]

Good luck... It isn't hard to be sensible.

[FilipN]

Hello there.

Have you contacted live support to investigate further?

Best regards.

Filip,

Stake.com Customer Support Agent

[flowery33]

you can't get it back, sorry though

[crisulu]

There isn't much to do. The only thing you can do is prevention and it's good to remember that 2fa always comes before a huge deposit.