Can someone, PLEASE, tell me how this is counted as a LOSS?!

[Guest Kyle Frank]

Last night i bet ohio state -14 and OVER 62 

the final score was ohio state 45 minnesota 31. 

which is ohio state pushing the spread and going OVER 62 (76) 

 

i have been betting for 20+ YEARS can someone please tell me how that was counted as a LOSS!!!! A push + win = LOSS ? Im not understanding it. I tried putting the picture here but it wouldnt let me. 

[MarkoKu]

Please contact the support for this issue. This is not a place where you can resolve this.

Best regards!

[Guest Kfrank5]

I did contact them. Theyre sitting here telling me its a LOSS ? Im thinking this is some type of joke or scam ? There’s no possible way i push and win and somehow LOSE ? Does that make sense ? So yes im frustrated. All they tell me its a LOSS and i want to know HOW 

[Darko]

If I am not mistaken this is sorted  Apologies to the player for the inconvenience caused by the incorrect settlement by the odds provider.

[Xylber]

Even when I know it is already fixed (third party provider error), the help document also adds to the confusion:
https://intercom.help/stake-casino/en/articles/5086225-how-asian-handicap-totals-work

The article says a half-win is a "VOID" bet, but as @GuestKyleFrank well said, it is a "win+push".

Sadly the "sportbook support" (not you Darko, the other) don't fix it even knowing about it:

 

Also I told: "If you plan to add promos related to these bets, it is important to have the correct wording."
Answer: "We will not be adding promotions on Quarter Handicaps or Totals."

But Stake VIP's page says otherwise:

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I hope you have the power to correct that info Darko, and stop any further confusion/false scam accusations about this kind of bets.

[MinaDj]

Hello guys! 

Thank You for this suggestion, but I just wanted to explain that "push" and "void" are basically the same thing and it depends on the region and slang used on that territory. 

In sports betting, a push or void is the result of a tie between the bettor and the sportsbook. The bettor is refunded their money, and doesn’t lose any. 

Since that is completely the same, our site use void as a definition in these cases and you can check that in our sportsbook rules: 

https://stake.com/policies/sportsbook

Greetings from our team and I hope we will avoid issues of any kind. 

If you need further assistance, feel free to contact us on a live support. 👋