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BlackJack Help, live support doesn't understand me.


kalip111

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Posted

Was I being too confusing trying to explain this problem?

Heres my convo with support.

 

ME-Hey I think there's a problem with my Blackjack game. I bet 5.46 but split my hand, I left the screen but came back and it wants me to do 10.92 to double. It should still be 5.46

Support-Hi there.

That means that your total bet would be 10.92

ME-Right. But my first hand should be doubled for 5.45

-I think because I left the screen it saved my total bet as 10.9 instead of understanding the circumstances"

"Support"- hope that you will manage to recover that soon. 🤞

ME-I don't care about the money..I'm trying to tell you that your game is broken

Support-I just tested it out, and it is working good on our side.

I don't see any issues.

ME-Why can't I double my first hand then?

Support-You can do that.

Only after 2 cards.

ME*frustrated-So the game is understanding it as a 10$ bet right now. But that is the total bet, not what it costs to double one hand from a split.it was 5$

Support-You place your bet amount, if you click on the double down, it will double your bet."

 

 

 

 

 

 

At this point i gave up. My original bet was 5.46$ if that still needs clarification now.

 

 

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