Lost my 2FA and need help with the verification (crypto noob pls help)

[Guest RagingTreetrunk]

Let me just say that I'm not really experienced with crypto. All I did was buy some BTC on Binance, send it to Bitso, and then send it directly to my stake account.

Thing is, I noticed that I won't be able to withdraw any crypto without my 2FA (I made my stake account a while ago and no longer own the 2fa device)

I've already contacted stake support and was able to verify all ten security steps but one; 

"Please send us a few screenshots of the deposits you sent to Stake from your wallet's history (the platform you have used to send the funds), not from public explorers."

In my head, I thought this meant just sending a screenshot of the transaction from Bitso where you can see both my Bitso and Stake BTC address. But stake support replied with this:

"We need a screenshot of the deposit from your external wallet, not from the public explorer."

 

I'm pretty confused at this point, as I'm not really experienced with a lot of these terms. Could anyone help me on how I can get the information I require to verify my transaction?

Thanks.

[Tristan]

Hey RagingTreetrunk,

What they mean is, lets say you deposit directly from Binance to Stake and dont use a private wallet in between. All that they require is a screenshot of your withdrawals from Binance to Stake in order to verify this. Or, if you are using a wallet in between, then all that require is a screenshot of that wallets withdrawals to Stake.