RuddMade Posted December 7, 2021 #1 Posted December 7, 2021 I logged in today to open some of my bonuses from Play N Go & they are gone, this has happened to multiple people if not everyone. Is Stake or Play N Go working on fixing this?
Forum Admin Tristan Posted December 7, 2021 Forum Admin #2 Posted December 7, 2021 Hey mate, Please reach out to me at [email protected] and ill look into this for you. Its important to know that not all providers will save bonuses and some bonuses will automatically resolve and payout after 3-7 days depending on provider, which you will be assigned a bet ID for. Also, ensure you are using the correct Crypto-Fiat pairing (Eg, BTC-USD) you used when you obtained these bonuses. Also, please check your in-game history for these slots to see if it appears there. Eitherway, reach out with what games and providers you saved a bonus on, as well as the currency you used at the time. (The crypto-fiat pairing, eg BTC-USD)
andyez Posted December 8, 2021 #3 Posted December 8, 2021 Yeah they don't save forever only a set amount of time for each provider. I always use this list for reference: https://forum.aboutslots.com/topic/8057-bonus-hunt-providers-updated-regularly/
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