thedailygrind1 Posted December 23, 2021 #1 Posted December 23, 2021 Good Morning/Afternoon to whoever is reading this, I hope you are having a better day than I am. Late last night I placed 2 bets on the European Womens Basketball. As this is the qualification round, there maybe OVERTIME if the result is tied overall. Pic 1 for bet. Pic 2 for score. Pic 3 for Basketball rules, highlighted in red, you can check this on the Stake website. Now, after the bet finished, I message support and Mina was pretty helpful in getting the bet settled. I ran the balance then up to $200 and went to bed. Upon waking up my balance was deducted of the winning amount despite me playing within the terms provided by Stake. It is only $113 (odds of $1.85 at the time of bet being placed) but it is the principle. I've placed a bet and it won, they even SETTLE it acknowledging the win. Then they withdraw the balance as they believe it was wrong when EVERYTHING indicates i've done the right thing. The odds provided at the time were extremely close to ***365. Even LiveSupport has acknowledged that I should be frustated. refuse to grade it properly AND cannot assist in a bonus. This is what platnium 2 gets you, stake has been great to me so far but I am no longer going to subscribing to stake's twitch streamers or supporting stake. If I had withdrawn my money rather than leave it in stake, maybe I wouldn't be here. Take your funds out of stake as soon as you win IMO as this is not trust worthy behavior from a large site. This is a lesson to be learned for me and anyone else reading this. Have a good day and merry christmas, if you feel down, just know that I am down worst off than you. I won a bet to only lose it.
skleven Posted December 23, 2021 #2 Posted December 23, 2021 This is a no-brainer. You won the bet and you should have your winnings. I`m sure it will get fixed. There is no way around it.
thedailygrind1 Posted December 23, 2021 Author #3 Posted December 23, 2021 1 minute ago, skleven said: This is a no-brainer. You won the bet and you should have your winnings. I`m sure it will get fixed. There is no way around it. Nah I've been told it is a void. The ups and downs and emotions of waking up to this shit is over the moon. It's not a lot of money but Im down 2k this month so it would help but I've learnt my lesson. Thanks for your support man. have a good day.
skleven Posted December 23, 2021 #4 Posted December 23, 2021 10 minutes ago, thedailygrind1 said: Nah I've been told it is a void. The ups and downs and emotions of waking up to this shit is over the moon. It's not a lot of money but Im down 2k this month so it would help but I've learnt my lesson. Thanks for your support man. have a good day. I hate sports in every way. But imo a bet is a bet. And from what i can se, you won the bet and should get paid. Good luck on the loss recovery. Merry x-mas.
thedailygrind1 Posted December 23, 2021 Author #5 Posted December 23, 2021 1 hour ago, skleven said: I hate sports in every way. But imo a bet is a bet. And from what i can se, you won the bet and should get paid. Good luck on the loss recovery. Merry x-mas. thanks skleven, merry christmas to you too.
TheSequencer Posted December 23, 2021 #6 Posted December 23, 2021 I don't understand the settlement you're talking about. You backed Peac-Pecs to win including overtime, but they did not and you got your $61.52 back, which is a better scenario in this case.
thejunespirit Posted December 23, 2021 #7 Posted December 23, 2021 The rules above clearly state that if the match is not a tie and goes to overtime purely for qualification purposes then the score at the end of regular time counts. Looks cut and dry to me, no idea why they reverse it.
TheSequencer Posted December 23, 2021 #8 Posted December 23, 2021 1 minute ago, thejunespirit said: The rules above clearly state that if the match is not a tie and goes to overtime purely for qualification purposes then the score at the end of regular time counts. Looks cut and dry to me, no idea why they reverse it. Well the first bullet point of the rules says that the conditions below applies solely to those markets that are not stated as Overtime. But in OP's case, he placed a bet in the Overtime market, which means the conditions are invalid.
dubbelyou Posted December 23, 2021 #9 Posted December 23, 2021 15 minutes ago, TheSequencer said: I don't understand the settlement you're talking about. You backed Peac-Pecs to win including overtime, but they did not and you got your $61.52 back, which is a better scenario in this case. They won on regular time 68-65, but overtime had to be played for qualification.
thejunespirit Posted December 23, 2021 #10 Posted December 23, 2021 6 minutes ago, TheSequencer said: Well the first bullet point of the rules says that the conditions below applies solely to those markets that are not stated as Overtime. But in OP's case, he placed a bet in the Overtime market, which means the conditions are invalid. The first line is irrelevant given the last line, which specifically mentions that overtime is disregarded in the qualification situation. Agree to disagree.
TheSequencer Posted December 23, 2021 #11 Posted December 23, 2021 4 minutes ago, dubbelyou said: They won on regular time 68-65, but overtime had to be played for qualification. But the market of his bet is winner including OT. There is also another winner market that doesn't involve Overtime
dubbelyou Posted December 23, 2021 #12 Posted December 23, 2021 1 minute ago, TheSequencer said: But the market of his bet is winner including OT. There is also another winner market that doesn't involve Overtime The game itself was still won on regular time since they were 3 points a head. He should get paid out for that for sure.
TheSequencer Posted December 23, 2021 #13 Posted December 23, 2021 3 minutes ago, thejunespirit said: The first line is irrelevant given the last line, which specifically mentions that overtime is disregarded in the qualification situation. Agree to disagree. Markets do not consider overtime unless stated. OP's market clearly states incl. Overtime, so the bet is settled according to OT result. Had he been spread betting or handicapping, then we can discuss further the possibility of not considering the result of OT.
thedailygrind1 Posted December 23, 2021 Author #15 Posted December 23, 2021 @TheSequencer the overtime part of it is in regards to qualification, not the match WHICH the rules state. If the score was 65-65 then overtime would count however it isn't. even stake support confirms this. ive been chasing this up for 10hours now and its no longer about the money, just the lack of clarity and transparency is degusting. 4 minutes ago, Kosonog said: They forwarded the complaints to their superior. So, finger crossed as you might wake up with a bonus in your mail a couple of days later. it shouldn't take a few days to settle one bet. if you've settled it and PAID it and told me its settled, that should be the end of it. you shouldnt be able to reverse it hours later and void it even though its a winning bet. thats what i am mad about, if they didn't pay the very start OR just voided it, sure fair enough and that CAN take a few days. BetRadar and stake need to get it together.
Sportsbook Support Dusan Posted December 23, 2021 Sportsbook Support #16 Posted December 23, 2021 Hey there. This issue with the match last night is still being reviewed by our provider. They made a mistake offering Winner (including Overtime) in a match that could end in a draw and the Overtime would not happen in that case since one of the teams had a lead from the first match hence the market was not correct and odds as well. I know the situation sucks and we will see if anything can be done. Can't promise you anything but contact support on every 24 hours and we will update you if we have something new from our provider.
thedailygrind1 Posted December 23, 2021 Author #17 Posted December 23, 2021 Thank you @Dusan. Much appreciated. You are a lot nicer in chat then on stream, jokes 😂. FYI everyone, Dusan responded to me on live stake chat as well here. Much appreciated Dusan.
MioChibana Posted December 25, 2021 #19 Posted December 25, 2021 The reason that Dusan gave contradicts what eurocup women's facebook page told me Here are the scenarios. The match ends in regular time tied. It goes to overtime. The winner of that overtime wins the match. If the overtimes ends in a tie, another overtime is played, since regular time did not determine the winner. The match ends 68-65, overtime is played for qualification purposes. According to the rules "In the event that a match does not finish in a tie, but overtime is played for qualification purposes, the markets will be settled according to the result at the end of regular time." The winner of regular time is settled as the winner of the bet. The match ends 68-65, overtime is played, overtime ends in a tie, however, due to Peac-pec losing the previous h2h by 3 points, they fail to qualify and overtime ends in a tie. IN this case, the rules should apply "In the event that a match does not finish in a tie, but overtime is played for qualification purposes, the markets will be settled according to the result at the end of regular time." and Peac-pec is graded as the winner despite the overtime ending in a tie. This is not a scenario of "this market shouldn't have been offered" because their rule takes care of it. It's that they should've offered more markets for the scenario that overtime ends in a tie. On 12/23/2021 at 12:04 AM, Dusan said: Hey there. This issue with the match last night is still being reviewed by our provider. They made a mistake offering Winner (including Overtime) in a match that could end in a draw and the Overtime would not happen in that case since one of the teams had a lead from the first match hence the market was not correct and odds as well. I know the situation sucks and we will see if anything can be done. Can't promise you anything but contact support on every 24 hours and we will update you if we have something new from our provider. I contacted support about this exact issue. First they told me odds are miscalculated, but sportsbet.io offered similar odds and graded my bet as a win. Here is my reddit post about this problem https://www.reddit.com/r/sportsbook/comments/rnzmp6/stakecom_voided_my_winning_bet_and_refused_to/
thedailygrind1 Posted December 25, 2021 Author #20 Posted December 25, 2021 Wow, that is really bad and I feel even worst for the guy that wagered 4.4k . You can't take 4 days+ to settle a bet, that is literally unheard of. Did they deduct your funds after grading it as a win? mine was graded a win, paid out. I wagered up to 200 and went to bed, woke up to $84 approx. This is even worst then just straight up voiding it altogether.
MioChibana Posted December 25, 2021 #21 Posted December 25, 2021 Yep, they graded my bet as a loss, changed it into a a win, and then voided my bet deducting from my balance.
thedailygrind1 Posted December 25, 2021 Author #22 Posted December 25, 2021 That's fucked, they have money to give 25k to random people but can't settle a bet wagered based on the rules they created. I've given up as mine was only $50, the mental head fuck is simply not worth it but I will support you man, $300 diff is not small even if youre platnium 4.
jacksparrow010 Posted December 25, 2021 #23 Posted December 25, 2021 i bet on the opposite team and it counted as loss...
MioChibana Posted December 25, 2021 #24 Posted December 25, 2021 9 minutes ago, jacksparrow010 said: i bet on the opposite team and it counted as loss... Wait really? Can you link your slip? If thats the case then stake is just being really scummy
jacksparrow010 Posted December 25, 2021 #25 Posted December 25, 2021 https://stake.com/sports/my-bets/settled?iid=sport%3A21569671&modal=bet it was a win, after few mins it counted as loss and my balance detucted, now it's just voided and i'm not sure if they gave me stake back or no
Featured Comment
Archived
This topic is now archived and is closed to further replies.